Aps5 Complaints Officer

2 weeks ago

Brisbane Central Business District, Australia HAYS Full time

Great opportunity with someone experienced in handling complaints to join Federal Government organisation.

**Your new company**

Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers.

An exciting opportunity has been made available for an APS5 Complaints Officer join their team for a 12-month assignment. If you are searching for a role with purpose and the ability to help others, this could be the role for you Applications close Thursday 30th of November.

**Your new role**

Reporting to the EL Assistant Director Complaints, your day-to-day duties will involve:

- Considerable amount of contact with internal and external stakeholders, communicating, providing advice on and resolving complex matters.
- Manage complaints, incidents, assessing, recording, resolving, referring and following up as required.
- Effectively managing a caseload of complaints.
- Communication and service recovery with complaints and their representatives.
- Producing high-quality written communication with a range of audiences.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues.

**What you'll need to succeed**
- Strong computer literacy.
- Past experience in a similar role.
- The ability to navigate multiple software's such as the Microsoft Suite and CRM systems.
- Able to adapt communication style to a range of audiences.
- Be an Australian Citizen.
- Willing to undergo a Pre-Employment Check.

**What you'll get in return**
- Work satisfaction Having a role with a purpose and being part of a meaningful organisation.
- Full-time, Monday - Friday role. Weekends free
- Working hours from 8:30am - 5pm.
- Attractive hourly rate of $55.24 + Super.
- 12-month assignment.
- Federal Government role.

**What you need to do now**

2827459

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