Aps5 & 6 Complaints Officers

21 hours ago

Brisbane, Australia HAYS Full time

Multiple positions available | 12 month contracts | North Brisbane location

**Your new company**

Hays has partnered with a Federal Government Agency that provides funding and support to help eligible Australians achieve an improved quality of life through facilitating access to services within their community. On offer are multiple APS5 and APS6 positions on initial 12-month contracts with the possibility for extension.

**Your new role**

As a Complaints Officer, your duties will include:

- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

APS6 Complaint Officers will take on a leadership role and be responsible for supporting team members in the effective management of complaints.
**What you'll need to succeed**

Applicants will additionally need to demonstrate;
- Ability to prioritise a high volume workload
- Excellent time management and communication skills
- A strong work ethic and passion for helping others
- The ability to think critically and come up with solutions independently
- Contribute new ideas to improve efficiency

**What you'll get in return**

This position is a genuine career step that will provide you with the exposure to showcase your ability and further develop your skill set within a large Federal Government Agency. You will be part of a vibrant team within a large, leading organisation who strive for success. You will enjoy an exciting and supportive environment with a team of hard-working, ambitious and like-minded individuals.

Contract workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Your nominated choice of superannuation fund
- Online timesheet submission and approval
- Regular contact with consultants throughout the duration of your assignment

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

2862099

  • Aps5 Complaints Officer

    1 week ago

    Brisbane, Australia HAYS Full time

    Exciting opportunity in Federal Government focused in the health sector, adding value to the complaints team. **Your new company** This large Government Department, based in Brisbane North, is looking for an experienced Complaints Officer to join their National Complaints team. This is an initial 12 month contract, with a possible extension. **Your new...

  • Aps5 Complaints Officer

    6 days ago

    Brisbane, Australia Chandler Macleod Full time

    **About the company**: Our client is a large growing Federal Government agency, and they are looking for an experienced complaints officer or handler to join their team on a long-term temporary assignment for 12 months. **About the role**: - Managing complaints coming into the agency - Assessing, recording, resolving and referring as required - Managing...

  • Aps5/6 Procurement and Contracts Officer

    21 hours ago

    Brisbane, Australia Talent International Full time

    **Job Details**: **Location** Brisbane **Salary** Negotiable **Job Type** Full Time **Ref** BBBH99680_1685507447 **Contact** Jarrodd Edwards **Posted** about 2 hours ago **The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Procurement Officers to join the...

  • Aps5 Delivery and Engagement Officer

    3 days ago

    Brisbane Central Business District, Australia HAYS Full time

    Experienced APS5 Delivery and Engagement Officer required for a 6+ month assignment, based in Brisbane CBD. **Your new company** Hays has partnered with a Federal Government organisation that aims to enable access to quality skills, training, and employment to support Australians find secure work in fair productive and safe workplaces. We are currently...

  • aps5 internal review officer

    2 weeks ago

    brisbane, Australia Randstad Full time

    APS5 Internal Review Officer Location: Brisbane or ChermsideDuration: 12-month assignment with potential for extensionPay Rate: $55.24 per hour + superEligibility: Australian Citizenship is a mandatory requirement.About the Role:The core function of this position is to perform moderately complex to complex review work within a framework guided by...

  • Aps5 Operations Officer

    1 week ago

    Brisbane, Australia HAYS Full time

    12-Month Operations Officer Vacancy available in Chermside **Your new company**: Hays has partnered with a large Federal government statutory agency. **Your new role**: As the APS5 Operations Officer management, you will be accountable under limited supervision to undertake work involving legislation, policies, procedures, and standards. Responsibilities...

  • Aps5 and Aps6 Corporate Services

    1 week ago

    Brisbane, Australia Chandler Macleod Full time

    **About the company**: As one of Australia’s largest and leading human resource and consultancy agencies, Chandler Macleod has a proven track record of Unleashing Potential in both people and companies. Exciting APS5 and APS6 opportunities for experience HR and Recruitment professionals to work in a project environment in Federal Government. **About the...

  • Aps5 Case Management Support

    1 week ago

    Brisbane Central Business District, Australia HAYS Full time

    Great opportunity for an experienced APS5 Case Manager to join a reputable Federal Government Department **Your new company** **Your new role** moderately complex to complex enquiries. Day-to-day duties include: - Researching and drafting responses for complaints, Ministerial and other documents as required. - Analysing and assessing AAT Applications...

  • Complaints Intake and Triage Officer

    3 days ago

    Brisbane, Australia Public Sector People Full time

    Initial 3-month contract | ASAP start! - Fancy working with a high profile State Gov Department - Multiple roles available Public Sector People are currently recruiting for an Complaints Intake and Triage Officer. Our client is seeking an experienced and motivated individual to join this busy department to provide these below skills. **Duties will...

  • Aps5 Workforce Procurement Officer

    21 hours ago

    Brisbane, Australia Talent International Full time

    **Job Details**: **Location** Geelong **Salary** Up to AU$53.63 per hour **Job Type** Full Time **Ref** BBBH93278_1687908933 **Contact** Samuel Beckett **Posted** about 3 hours ago **Opportunity** Multiple federal roles at an APS5 level. Contract positions 12 month initial term with options to extend beyond and based in Geelong or Brisbane....