Customer Service Consultant

1 week ago

Melbourne, Australia NHP Full time

Full time position with flexibility
- On-the-job ongoing support & development, opportunities to advance
- Supportive and accessible leadership team

**Who we are**:

- NHP are specialists in Electrical and Automation Products, Systems and Solutions
- 100% Australian owned, with 55 years of Electrical and Engineering excellence
- Local choice with the power of global partners
- 17 branches throughout Australia and New Zealand
- 80,000 marketed line items
- Driven by a team of over 800 dedicated and committed employees

**“At NHP we recognise that our people determine the success of our business”.**

Are you looking for an opportunity where you can grow and develop with a progressive organisation? Are you bright, personable and do you genuinely enjoy working with a range of people? Then we would like to hear from you

**About the role**:
NHP’s Customer Service team are at the forefront of our business and provide first class support to our customers, both internally and externally. This role is integral in helping us build relationships with customers. Please note - this is not a call centre role.

In this fast paced role, you will:

- Providing exceptional customer service to NHP customer base of commercial clients
- Work with Omni Channel platform processing inbound inquiries - orders, returns, queries, services & general items
- Liase with internal stakeholders to achieve desired outcomes
- Maintain records & documents relating to customer activity
- Contribute to continuous improvement
- Ensure the prompt resolution of customer enquiries and meeting of team KPIs

Located at our Head office in Richmond, VIC (relocating to Hawthorn), surrounded by good coffee, free onsite parking, with a culture built around team spirit and enjoyment, it is hard to find a better place to work.

**For you to be successful in this role, you will need**:
NHP is a supportive and cohesive team, so finding the right fit for our company is paramount. For this particular position, we are looking for someone who has:

- A can-do attitude with strong customer focus
- An ability to work with a range of different people & styles
- A willingness to learn and develop with the business
- To be a proactive, enthusiastic & self-motivated individual
- Excellent communication skills
- Good time management skills

You will be guided by a strong leadership team & provided with all the tools you need to deliver impeccable support to our customers.

**What’s on offer**:

- Competitive base salary + super
- Free parking onsite
- TRAINING PROVIDED
- The ability to develop & work your way up in the business
- A great place to work - 'Trusted industry leader, powered by people, driven by customer success'
- A culture that encourages work / life fulfilment
- Ongoing learning & development to meet your professional development needs
- Salary Packaging - including vehicle novated leasing and other items / expenses
- Access to an Employee Assistance Program for you and your family
- NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Our commitment to local industry extends to a strong sense of social responsibility. Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities. We're proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid in Australia._

**How to apply**:

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