Customer Support Coordinator

Calling all customer service and upselling rockstars Want to power up your career within the dynamic operations of a leading Aussie tech innovator on the Gold Coast? We're not just any tech company; we're an award-winning powerhouse on a mission to revolutionise the automotive industry.

We're revving up to take on even bigger challenges both here in Australia and beyond, and we need **you**to join our crew

**About the role**:

- Full-time position.
- Go the extra mile for our customers, providing service that exceeds expectations and makes every interaction a first-class experience.
- Ensure a smooth and positive customer journey, accelerating member satisfaction and finding ways to supercharge their account growth.
- Drive revenue forward by equipping our members with the knowledge and support they need to accelerate their success.
- Resolve disputes, process refunds, and keep everything on track, ensuring a smooth ride to member satisfaction.
- Expertly handle inbound and outbound communications, optimise talk time, and smoothly navigate booking responses.
- Steer the moderation of supplier reviews and drive resolutions for any negative feedback.
- Accelerate by supporting the Account Managers with regular member account reviews, actioning inbound leads, qualifying them, and steering them in the right direction.
- Rev up sales by identifying opportunities for cross-selling and upselling AutoGuru products, generating new leads, and setting appointments for potential members.
- Our call center features an open, collaborative team environment.

**About you**:

- Put the pedal to the metal with initiative, sales, and customer service skills, and be ready to shift gears when handling objections and resolving complaints.
- Driven and self-motivated, with top-notch interpersonal skills to keep things cruising smoothly.
- Thrive in a fast-paced environment with an eagle eye for detail and efficiency, with the ability to pivot.
- Confident under the hood of any software, you know how to troubleshoot, navigate systems, and keep digital tools running smoothly & you are familiar with Microsoft or Google Suite programs.
- Maintain a positive attitude even when the pressure is on, comfortably navigating tight deadlines.
- Exhibit exemplary time management skills, punctuality, and a commitment to full-time hours.

**Perks**:
We’re an inclusive and flexible workplace, and our perks and culture are pretty sweet (if we say so ourselves).

We offer:

- Set hybrid work options once fully trained.
- Take advantage of discounted car servicing and even enjoy a paid day off on your birthday - because you deserve it
- Recognition Program, where your hard work is celebrated and your achievements are valued from day one.
- Opportunity to excel in your career through ongoing learning and development from our internal Guruversity program.
- Bask in the contemporary charm of our industrial office, just a stone's throw away from the beach and public transport, complete with cozy chill-out spaces and all-around good vibes.
- Park your worries (and your wheels) with free secure parking, bike racks, surfboard racks, and even a pool table for those well-deserved breaks.
- Dive into a calendar packed with exciting team events led by our dedicated Culture Crew.

At AutoGuru, we're laser-focused on assembling top-tier teams comprised of outstanding individuals who embody our core values: 'here to help', 'move with purpose', 'think 10x', 'play as a team', 'numbers over hype', and 'innovative for the future'. If this sounds like your kind of gig, we'd love to hear from you

**How to apply**:
Submit your resume and cover letter via Seek, outlining why you’re the best fit for the role. Applications close at 5pm on xxx.

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** Company Overview**:
Please visit our company website for more information