Customer Service Representative

2 days ago

Mile End South, Australia Multi-Color Corporation Full time

**About Multi-Color Corporation (MCC)**

MCC is the world's largest label solutions manufacturer. We support many of the world’s most prominent brands, including leading producers of wine & spirits, home & personal care, food & beverage & specialty consumer products. We have 13,000+ employees worldwide with business operations in 100+ plants across 6 Continents in 29 Countries. MCC is a workplace of choice for diverse employees who share a common goal: commitment to achieving world class label industry performance. Our diverse global workforce is a direct reflection of our corporate values & the culture we foster. We place value in our differences & maintain a shared commitment to an inclusive & welcoming workplace environment. Future opportunities including training & development for further advancement may be available.

**About the role**:

- Permanent full-time (day shifts)
- Competitive salary
- Immediate start
- Onsite within our Australia & New Zealand head office located in Mile End South
- First point of contact for our internal & external customers working closely with the Account Manager & Production team to deliver exemplary customer service outcomes
- Demonstrate a high level of customer service
- Ownership of all incoming orders & enquiries to achieving superior customer satisfaction
- Demonstrate effective time management with the ability to set priorities for competing deadlines
- Ability to multitask, handling numerous orders at any one time & follow through on multiple situations
- Demonstrate active listening to manage incoming enquiries effectively & professionally with good understanding
- Positive & can-do attitude with an engaging & friendly personality
- Ability to work in a fast-paced team environment
- Ability to adapt & use problem solving skills to creatively offer solutions
- An understanding & ability to adhere to quality practices & procedures
- Numerical aptitude with a high level of attention to detail
- Ability to work autonomously with mínimal supervision
- Excellent negotiation skills

**Criteria**:

- MS Office suite skills (intermediate or higher level)
- Customer service experience
- Experience negotiating
- Experience with invoice, receipts & customer accounts
- Confident & self-motivated
- Excellent communication skills
- Work well autonomously & as part of a team.
- Values: actively endorse, practice & promote our core values of ‘Integrity, Passion, Creativity, Perseverance & Achievement’
- Teamwork: supporting, encouraging & challenging colleagues within & across business units with the intent of achieving improved performance & professional productive relationships
- Culture of Continuous Improvement: through the generation & execution of new ideas
- Delivering on the Promise: ensuring that commitments made to internal & external customers are executed as specified.

**Apply**

**Note**

Must have full Australian working rights.

**Salary**: $50,000.00 - $57,000.00 per year

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Customer Service: 1 year (preferred)
- administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

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