Anz Market Lead

Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network of its kind.

**Reports to**:

- Vice President, Granicus Experience Group
- Managing Director, Granicus ANZ

**Job Summary**:
The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross
- functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centred practices and a design-thinking approach to help our government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.

GXG’s ANZ Market Lead has exceptional consultative solutioning skills to lead our ANZ

**How We Show Up to Work**:

- Demonstrate a polished, professional relationship with colleagues and customers.
- Assume positive intent.
- Be collaborative. Create space for and be open to different expertise and experiences.
- Be dependable and reliable for our customers and our colleagues.
- Be organized and manage your own workload.
- Be proactive. Be willing to jump in, not wait to be told.
- Be willing to try something new, not dependent on documented examples.
- Be empathetic. Consider the human experience, needs and motivations of our customers and colleagues.
- Be open to feedback. Listen with the same passion with which you want to be heard.
- Be curious. Gather information and knowledge. Consider new ideas and approaches, and consider what you might not know.
- Choose courage over comfort.

**Essential Functions**:

- Develop the GXG strategy, launch and execution plans for the ANZ market, including working with the ANZ leadership team and other leaders to deliver on the plans.
- Serve as a thought leader in communications, consultation, content management, and digital services.
- Support the wider ANZ team to maximise our success in the retention and growth of EngagementHQ subscriptions and achieve our bookings targets
- Analyse the ANZ market, our customers, buyers and competitors and identify actionable insights and priorities to maximise our success.
- In partnership with GXG leadership and the Granicus ANZ Sales team, identify, develop, and track opportunities for our services.
- Promote GXG’s approach and services and position GXG to pursue and win opportunities.
- Create and deliver effective client presentations and proposals that address the specific needs of a client.
- Develop and execute business development plans and achieve sales and revenue targets.
- Collaborate with the Sales, Solutions Engineering and Marketing teams in executing the company's sales process to achieve growth objectives.
- Build, manage, and execute a qualified customer-focused pipeline.
- Collaborate with GXG leadership to shape the development of new services based on market demand and insight
- Lead and manage all stakeholders (individuals, key people, teammates, working groups, etc.) to produce a compelling and winning offer that is compliant and responsive to RFP requirements and customer issues.
- Be actively engaged in developing the pricing strategy with GXG leadership and ANZ account partnership, based on customer buying practices, recent awards of similar contracts, and other factors.

**Skills & Requirements**:

- 3-5 years of experience in digital services, preferably with an understanding of human-centred design best practices and design-thinking approaches and a successful track record in consultancy-led client projects
- Successful track record of proposal development and winning contracts for digital strategy services, preferably in the ANZ public sector market.
- Ability to confidently and enthusiastically present to audiences, including co-workers, partners, customers and prospects.
- Excellent writing and verbal skills with attention to organisation, detail, and quality presentation. Proven ability to communicate market messages in a variety of media.
- Organisational skills and discipline in using SalesForce CRM.
- Self-motivated and collaborative, able to succeed in a team environment.
- Fast learning and adaptability, ability to work in a fast-paced environment.
- Passion for public service, citizen engagement, and communication.
- Excellent client service attitude and team focus.
- Clear sense of integrity with interest in building strong customer relationships.
- Proven ability to make sound professional judgments and to effectively communicate those to the client.