Customer Service Account Manager

7 days ago

Melbourne, Australia TenacityCX Full time

Full time, permanent opportunity working with a supportive empowering team
- $68,000 + Super + Bonus, working Monday - Friday
- Beautiful, modern offices located in Melbourne's South Eastern Suburbs

TenacityCX have partnered with Australia and New Zealand's largest 4PL provider with a focus on designing, building, managing and providing integrated, optimised supply chain solutions and we are on the hunt for customer experience superstars to join their team.

If you have a relentless passion for building relationships, providing outstanding support to customers and thrive in a fast paced, collaborative environment, this is the role for you.

**The role**:

- Building long-term relationships with your dedicated account portfolio
- Supporting and managing of the day-to-day movement of freight within your portfolio
- Liaising and collaborating with internal and external stakeholders
- Reviewing and reporting on daily freight movements
- Working to resolve enquiries in an efficient and effective manner with the support of your peers

**What we're looking for**:

- Demonstrated customer service experience - take your current retail/service experience to that next level working in an office based setting
- Strong written and verbal communication, and problem-solving skills
- A high level of motivation and passion to deliver exceptional, seamless customer experiences
- A desire to build a long term career
- The ability to take initiative and look for best ways to consistently improve business results and processes with your efforts promoted and supported
- Sound computer knowledge including experience with Microsoft suites

**What's in it for you?**
- In depth and supportive training structure designed to set you up for optimal success
- Excellent Salary**: $68,000 + Super + Bonus**:

- Ongoing professional development and internal advancement opportunities
- Working with like-minded and passionate people in an environment that will support and promote your success
- Ongoing fun team building and social activities with quarterly and annual functions
- Modern state of the art office facilities located in Melbourne’s South Eastern Suburbs

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