Operations Analyst Customer Solutions

**Company Description**:
A career with Viva Energy is more than just a job. It’s an opportunity to be part of something bigger. To join a team committed to supporting our evolving energy needs as we help to build a secure and sustainable energy future. Our plans for the future support a transition to sustainable, lower carbon energy solutions. We’re also developing our convenience and mobility division, with our recent acquisitions of Coles Express and OTR positioning us as one of the leading national convenience retailers. At the heart of our plans is people power. People who want to grow and evolve with us. People with the brightest minds, boundless energy, new perspectives and the passion to take Viva Energy and their careers forward.

Will you be part of the solution?

We are seeking an Operations Analyst Customer Solutions, who is process oriented professional to focus on the internal processes, tools and systems that enable our customers and other stakeholders to interact with us effortlessly. As a valued member of the Customer Solutions Team, you will be responsible for partnering with the Transport team our sales teams. In this role you will be obsessed with process improvement and creating an amazing customer experience

**Responsibilities**
- Work closely with your relevant Sales Team to understand how their strategy/activity links to our focus on increasing customer satisfaction.
- Work closely with the System Administrator to ensure Salesforce process is efficient and regularly improved based on sales feedback.
- Ensure that any anecdotal feedback received is recorded in the appropriate system

**LOB Advocacy**:

- Gain an in-depth knowledge of the customer segments, customer behaviours and interactions with sales teams and Viva to identify opportunities for improvement and to become a fully trusted business advisor.
- Increase sales team productivity by reducing the amount of time spent on administrative tasks, by optimizing or automating the identified activities
- Work closely with all parts of the business including the CSC to ensure all issues are being recorded accurately.

**Projects**:

- Adopt Agile methodology on all projects

**Qualifications**:

- **JDE, Power BI**: Intermediate**, **Confluence / Jira / Test Rail desirable
- 2 - 4 years’ experience in a similar role
- Demonstrated experience in report preparation and written correspondence
- Ability to interpret operational information
- Professional, positive and proactive attitude
- Strong written communication skills
- Excellent attention to detail
- Intermediate to advanced skills in Microsoft Excel, Word and PowerPoint
- Ability to meet deadlines and work under pressure

**Additional Information**:
**About us**

It’s an exciting time to join Viva Energy, a leading convenience retailer, commercial services and energy infrastructure business, with a history spanning more than 120 years in Australia, and exclusive suppliers of Shell fuels and lubricants across than 1,500 company and dealer operated sites. We’re transforming Australia’s largest convenience and fuel mobility retail network of over 900 Coles Express, Reddy Express and On The Run (OTR) sites nationally.

Viva Energy also owns and operates the strategically located Geelong Refinery in Victoria, and operates bulk fuels, aviation, bitumen, marine, chemicals, polymers and lubricants businesses supported by more than 20 terminals and 60 airports and airfields across the country.

**Our culture**

Join a team that values diversity. Viva Energy is a great place to be yourself. We believe in our people, trust in their positive intentions, and empower everyone to amplify their voice across the business. We value inclusion, because that’s how we get the best outcomes.

Awarded the WGEA Employer of Choice for Gender Equality five years in a row highlight that we are driven by our people and continuing our focus on making Viva Energy reflect the ever changing face of Australia.

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

At Viva Energy Australia, we believe flexibility is the new normal. So much so that we have developed and embedded our flexible working philosophy called ‘Viva Flex’. We are open to flexibility options including part-time, job-share and flexibility in start and finish times. We are happy to explore what this could look like for you during the recruitment process.

Simply upload your resume, academic transcript, and proof of working rights. We would also love to learn more about you, your previous work experiences and any extra-curricular activities.

**Applications close 3 October 2024.**

**Good luck