Customer Service Specialist

2 weeks ago


Castle Hill, Australia Eastman Full time

**Responsibilities**:
**POSITION PURPOSE**:
The Customer Service / Internal Sales role performs a wide variety of administration / customer service duties for the purpose of overall customer service / sales support to the Australian Distribution Centre of the Performance Films business.
- Answer and screen all incoming calls
- Meet, greet, and liaise with customers / suppliers
- Processing incoming orders both locally and internationally
- Ensure all approvals are obtained and met in accordance with local DOA levels.
- Processing credit card payments
- Handling customer enquiries / complaint resolution
- Consult with clients and potential clients to determine their product requirements using company strategies and operations
- Provide after sales support and endeavor to maintain positive customer relations
- Build customer relationships with inactive or dormant accounts to revive sales
- Assist Sales Team when necessary and communicate with internal departments
- Liaising with Freight companies - booking collections, tracking deliveries
- General Ad Hoc Duties as assigned

**Qualifications**:

- Minimum 2 years’ experience in a similar role
- Strong communication and customer service skills
- Proficient skills with Microsoft Office products such as Excel, Word and Outlook, as well as general computer skills
- Experience in SAP is an advantage
- Ability to multi-task and work in a fast-paced, self-directed environment
- Strong attention to detail and organizational skills


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