Change Delivery Lead

**About Us**
At EnergyAustralia our shared purpose is to **_lead and accelerate the clean energy transformation for all_**. We seek to do this by making energy simple for our customers, meeting their needs by combining their assets into our flexible energy portfolio.

**About the Team**
The** Customer Transformation Team**is a program of work that has been established to transform the way the Customer business operates. The challenge for this newly formed team is to ensure our delivery is purposeful & sustainable in the short term and drives a competitive value proposition for our customers in the long term. For our people, this means meaningful work, aligning with EnergyAustralia’s strategy and supporting the business to become more competitive. This is where you come in

**About the Role**
This is a very exciting 2-year max term contract opportunity, as part of the Customer business, the purpose of the **Change Delivery Lead** role is to drive the successful delivery of change across a complex, multi-year transformation program, ensuring change is effectively planned, implemented and sustained through hands-on leadership, stakeholder engagement and capability uplift. This is a senior role responsible for leading the change delivery across the complex Customer Transformation program. Other aspects of the role include:

- Lead the full delivery of change initiatives that align with the transformation roadmap, ensuring changes are successfully adopted and embedded into daily operations
- Assess the impact of change and analyze key stakeholders to tailor strategies that support each area of the business
- Identify training needs, create practical training plans, and oversee delivery so employees are ready for new systems, processes, and ways of working
- Develop and run communication and engagement plans that support the broader transformation goals
- Monitor change readiness and adoption, working closely with stakeholders to address risks, boost engagement, and reduce resistance
- Manage support during key transitions, ensuring smooth rollouts, clear communication, and quick resolution of any issues
- Coach and mentor teams to build strong internal change capabilities. Support junior team members and empower employees to lead change within their areas
- Lead and support change teams by setting clear goals, maintaining quality, and fostering a collaborative and high-performing culture

**About You**
To be successful in this role, you will be a proactive and experienced Change Delivery Lead, with a demonstrated ability to lead large scale change management initiatives within complex programs, ideally with experience in system replacements, process redesign, and operating model transformation. Other things we’re keen on include:

- Experience leading high performing change delivery teams, with the ability to coach & mentor internal change agents, ensuring best practice change practices are followed
- Proven ability to build strong relationships and align stakeholders across diverse business units, including senior leaders, to drive strategic outcomes
- Hands-on expertise in change impact assessments, stakeholder analysis, training needs analysis, and readiness assessments within a complex business environment
- Adaptable and proactive, ready to tackle challenges in a fast-paced transformation program

**Why Us?**:

- We’re committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome. We offer;_
- Dynamic Team Culture
- Balance Life and Work through our Flexible Ways of Working
- Discounts on your energy bills for you, your friends and family
- Recharge and relax with two extra days of leave each year (we call them recharge days)
- Volunteer days off to help charities make a difference through volunteering
- We offer 20 weeks paid parental leave that’s completely gender-equal
- State-of-the-art Melbourne office, stunning views only 3-4-minute walk from Southern Cross station