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Reservations Manager

2 weeks ago

Palm Beach, Australia Hyatt Regency Aruba Resort, Spa and Casino Full time

Summary
- At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
- The Reservations Manager is responsible for overseeing all aspects of the reservations department to ensure efficient and effective operations. This role involves managing the reservations team, optimizing room inventory, and ensuring guest satisfaction through accurate and timely booking processes.
- Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

**Key Responsibilities**:

- **Manage Reservations Team**: Lead, train, and supervise the reservations staff to ensure high performance and adherence to Hyatt's standards.
- **Optimize Room Inventory**: Monitor room availability and rates, ensuring optimal occupancy and revenue management.
- **Guest Relations**: Handle guest inquiries and resolve any issues related to reservations, providing exceptional customer service.
- **Reporting and Analysis**: Generate and analyze reports on reservation trends, occupancy rates, and revenue to inform strategic decisions.
- **Collaboration**: Work closely with the Director of Revenue to align strategies and optimize revenue.
- **System Implementation**: Implement and manage new systems, such as Revinate, to enhance the efficiency of the reservations department.
- **Group Business Management**: Focus on group business by uploading the Group Daily Room Sales (GDRS) and managing all aspects of group reservations from pre-arrival to on-property, including group billing.
- **Technology Management**: Utilize Hyatt's reservation systems and software to manage bookings and maintain accurate records.
- **Compliance**: Ensure all reservations processes comply with Hyatt's policies and procedures.

**Qualifications**:
**Qualifications**:

- **Education**: Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- **Experience**: Minimum of 3-5 years of experience in a reservations or front office role, preferably in a luxury hotel or resort setting.
- **Skills**: Strong leadership, communication, and organizational skills. Proficiency in hotel property management systems and Microsoft Office.
- **Attributes**: Detail-oriented, customer-focused, and able to work under pressure.

**Desired Skills**:

- Knowledge of Hyatt's reservation systems and procedures.
- Understanding of revenue management and pricing strategies.
- Ability to analyze data and generate actionable insights.
- Experience working with the Director of Revenue.
- Proficiency in implementing and managing systems like Revinate.
- Expertise in managing group business, including GDRS and group billing.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for career growth and development within Hyatt.
- Access to Hyatt's global network of resorts and hotels.