Reservations Sales Agent

6 days ago

Kewarra Beach QLD, Australia TROPIC TOURS Full time $40,000 - $60,000 per year

About Us

Tropic Tours is a locally owned boutique eco-tour operator based in Cairns, showcasing the Wet Tropics World Heritage Rainforest, Cassowary Coast, and Atherton Tablelands.

We specialise in small-group and private tours that connect people with culture, nature, and sustainability.

Through partnerships with Traditional Owners, Eco Tourism Australia, and local operators, we deliver authentic experiences with purpose — designed to make a positive impact on people and place.

About the Role

We're looking for an enthusiastic and motivated all-rounder to assist in Reservations, Operations & Sales to join our team at our Cairns Northern Beaches office.

This is a varied, hands-on role suited to a tourism professional who enjoys diversity in their day, takes pride in their work, and values being part of a supportive, purpose-driven team.

You'll coordinate bookings, liaise with guests and partners, and ensure tours run seamlessly from start to finish — helping to create memorable, sustainable travel experiences.

Key Responsibilities

  • Manage daily tour reservations and customer enquiries
  • Liaise with guides, agents, suppliers, and guides to coordinate smooth operations
  • Process bookings, confirmations, and payments via our online systems
  • Assist with data entry, reporting, and logistics
  • Deliver exceptional customer service and support
  • Contribute to marketing, trade partnerships, and business development as the business grows

Required Skills

  • Experience using Google Sheets, shared inboxes, Rezdy (or similar booking platforms), payment gateways and supplier portals.
  • Confident in managing customer databases and accurate data entry
  • Strong computer literacy and professional written communication
  • Advantageous: experience in social media posting, content creation, or marketing support

Personal Attributes

  • Creative thinker with a keen eye for detail
  • Strong initiative, time management, and organisational skills
  • Excellent problem-solving abilities and adaptable under pressure
  • Friendly, proactive, and enjoys working as part of a small, motivated team

Why Join Us

  • Work close to home in our relaxed Cairns Northern Beaches office
  • Enjoy genuine work-life balance in a positive, supportive environment
  • Be part of a growing, locally owned business making a real difference
  • Opportunity for career growth and to work full-time
  • Help shape meaningful, sustainable tourism experiences that inspire connection and care for Country

Job Types: Part-time, Permanent

Expected hours: 15 – 20 per week

Licence/Certification:

  • Full Driver Licence (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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