Customer Success Advisor

1 week ago

Brisbane, Australia Veneta.com Full time

**BESCHRIJVING**:
Making a customer genuinely happy with your problem-solving skills? As a Service & Support Representative, you excel in answering questions and ensure that every customer query is resolved. You take the time, are always customer-friendly, and willingly go the extra mile to leave the customer delighted. Setting high goals isn't just for customers; you prioritize your own development too. Veneta Blinds is experiencing rapid growth, and that's why we are on the lookout for a Customer Success Specialist. Are you ready to join us?

**What You Will Do**:
As a Customer Success Specialist, you are the go-to person for customers when they encounter difficulties. You don't follow a fixed script; instead, you listen to the customer's concerns. By asking the right questions, you uncover the core issues and can always find a suitable solution. At Veneta Blinds, we give you time to discuss this solution with the customer because, for us, your satisfaction comes when the customer is content. You ensure that customers receive a response within one day. Your tasks focus on enhancing customer experience, and we provide excellent training to support your growth. After completing all the training and gaining customer experience, if you become a pro, we have additional tasks ready for you to take on

**What you get**

**A warm welcome with an employment contract.**

**Salary, compensation & bonuses**
You will receive a gross annual income according to the importance of the position and your experience and it will be in the range $60-$70k PA plus superannuation.

**Focus on continuous improvement**:
At Veneta Blinds, you'll learn how to make things a little better every day. As a Customer Success Specialist, you'll undergo product and customer experience training. This keeps you informed about all the ins and outs, allowing you to make a difference for the customer. It's a win-win

**Expand your responsibilities**:
Would you prefer to broaden your tasks? At Veneta Blinds, there are many opportunities to grow or take on additional responsibilities. We grow together.

**What We Require**:
In addition to a good mood:

- Eagerness to learn and enjoy engaging with customers.
- Preferably some experience in a similar job
- Excellent communication skills.

**More information**
In case you need more information, don’t hesitate to get in touch with our recruiter Richard Veurink, based in The Netherlands. Please consider the time difference. +31 6 476 871 66.

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