Customer Success Manager

23 hours ago

Brisbane, Australia HILTI Full time

**What's the role?**:
The Customer Success Manager is one of the key pillars of our service offering and will assist in growing and supporting any existing and/or future software product and service with our partners at Hilti. Our customers range from sole traders to large construction projects. You will be the interface between the salesforce and the Back Office/Software Specialists to ensure a smooth set-up.

**Who is Hilti?**:
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

**What does the role involve?**:

- Travelling to customer jobsites / warehouses to roll out services (Fleet, ONTrack, Connect etc.)
- Entering asset data into a customer-facing database using both a desktop and smartphone based system.
- Working hand in hand with both the salesforce and Back Office/Software and Service Specialists to ensure a smooth transition within every steps of the selling process
- Additional duties can also be assigned to support Hilti Stores and/or the Software and Service Specialists

Hilti is committed to diversity: 21% of Hilti's management positions worldwide are filled by women.

**What do we offer?**:
Show us what you’re made of and we’ll offer you:

- A competitive salary base and monthly car allowance
- An extra week of leave - i.e. 5 weeks leave
- Leave loading of 17.5% - i.e. you are paid and additional 17.5% of your salary for the days you take annual leave
- Two (2) paid days per year to give back you your community & volunteer
- Access to Converge EAP - with you & your family members entitled to 6 free sessions per year (in the areas of lifestyle, legal, money & nutrition)
- A diverse and inclusive culture - with over 39 different nationalities at Hilti Australia
- Opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after

**What you need is**:

- Relevant functional experience, ideally retail or warehousing, and commercial knowledge in order to interact with internal and external customers.
- Ability to manage time, multi-task and prioritize effectively.
- Details oriented and pro-active -a consistent overachiever of goals and objectives.
- Strong IT skills including MS-Office
- Effective communication skills with excellent interpersonal abilities.
- Willingness to travel within the State and Regionally - Role will be predominantly field-based with intermittent office days

**Why should you apply?**:
We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

  • Customer Success Manager

    5 days ago

    Brisbane, Australia etrainu Full time

    Location- Brisbane - Department- Customer Success - Type- Full Time We are currently looking for a Customer Success Manager to deliver exceptional customer service and provide our clients the solutions and support to achieve their goals. This role will be reporting to the Head of Customer Success and based in the Brisbane...

  • Manager, Customer Success

    24 hours ago

    Brisbane, Australia Simpro Full time

    First Things First - What We Can Offer You - Delicious, free, chef-prepared lunch daily on site - Fully-equipped, free on-site gym - Hybrid working arrangements - Ground-breaking parental leave program - Up to 4 weeks' annual "Work from Anywhere" benefit - Second-to-none product training - Opportunities for growth, development and career progression - Fun...

  • Customer Success Manager

    7 days ago

    Brisbane, Australia TROOCOO Pty Ltd Full time

    Competitive salary and package - Deliver unique software platform - Career progression opportunities **Opportunity** Our client is a growing software organisation specialising in safety management. Due to a mandate for future company growth, they are looking an experienced Customer Success Manager to join their organisation. This is a critical role in the...

  • Customer Success Manager

    1 week ago

    Brisbane, Australia NEXTDC Full time

    Company Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...

  • Customer Success Manager

    1 week ago

    Brisbane, Australia Netskope Full time

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Customer Success Manager

    1 week ago

    Brisbane, Australia Real Time Australia Full time

    Market-leading product with a smart, fun & supportive team - Make the move from Property to Software & catapult your career - $75k - $80k base + super + comms (OTE = >$100k) **Looking to join a fun, results driven culture in a high growth Tech company?** - Rapidly growing and very fun Kiwi PropTech Company with established partnerships - Brisbane based (WFH...

  • Customer Success Manager

    23 hours ago

    Brisbane, Australia Data Intensity Full time

    **Position Summary**: **The Customer Success Manager** (CSM) is responsible for all customer business outcomes; technical and renewal related. The primary objective of this role will be to manage long-term relationships with customers. The CSM bridges the gap between sales and support and is responsible for the retention and optimization of customer

  • Customer Success Manager

    1 week ago

    Brisbane, Australia Southern Cross Support Services Full time

    Take charge in shaping the customer journey - Drive innovation and sustainable growth - Collaborate with forward-thinking team **Are you ready to lead the way in customer success?** **Do you thrive on building strong relationships and driving meaningful change?** **Are you passionate about improving the lives of clients while supporting a dynamic...

  • Customer Success Manager

    1 week ago

    Brisbane, Australia The Ambassador Platform Full time

    Customer Success Manager (APAC) The Essentials - Job title: Customer Success Manager (APAC) - Contract type: Full-time - Location: Brisbane, Australia - English level: Upper intermediate - Salary: AUD $91,000 base + 10% bonus Previous experience in similar roles in the Higher Education sector and/or Customer Success is required. About The Ambassador...

  • Customer Success Manager

    2 weeks ago

    Brisbane, Australia Aphex Full time

    **About Aphex**: That's why we are on a mission to make it easier for construction teams to get on the same page with a live, multiplayer planning platform. Instead of the current mountain of spreadsheets, whiteboards, and stone tablets, we build tools that allow anyone on a project to plan and communicate their work with full visibility of everyone working...