Performance and Forecasting Planner

Primary Location

Melbourne, VIC
Job Description Summary

An exciting opportunity has arisen for a Performance and Forecasting Planner to join Service Stream in our Collins Street office
About the Role

Service Stream’s Telecommunications division are currently seeking a Performance and Forecasting Planner to join our growing company. You will be responsible for the coordination of the operational performance and success of the Service Stream Performance and Forecasting group and general customer experience.

Nature of position: Permanent, Full Time

Location: Collins Street, VIC

Reporting Line: Performance & Forecasting Manager

Key Responsibilities
- Coordinate national-based forecasts and track progress of key performance measures, internally and externally, across the Telecommunications division
- Effectively communicate workforce planning actions performed and outcomes taken to achieve the division's performance and forecasting objectives
- Prepare and review an effective communications strategy for all reporting measures, ensuring all key stakeholders have clear visibility of all critical measures/metrics, including future views and targets set by the client
- Work within a defined governance framework to achieve the division's deliverables for performance and forecasting
- Identify and evaluate performance forecast v's actual s, and implement ongoing strategies and solutions to maintain positive outcomes
- Proactively review forecasts to achieve internal and external KPI and SLA
- Participate in National Governance meetings to present progress of all key measures and update on initiatives SS are proactively engaged in
- Conducting business to the highest standard and following the Service Stream Core Values.
- Develop strong working and collaborative relationships with the Operational Support Services management team to ensure knowledge, impacts and delivery strategy of the workforce are continuously aligned

About You
- Tertiary qualifications in related discipline preferred and or demonstrable experience
- Experience working in a high performing, fast-paced workforce, or project team
- Demonstrated experience implementing process improvement for a fast-paced operational workforce
- Demonstrated experience in complex forecast and resource modelling
- Demonstrated experience using Power BI reporting to monitor outcomes and performance
- Demonstrated experience in working with various regulatory authorities
- Experience gained on large complex construction, industrial, technical, or commercial projects

About Us

Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.
- Service Stream is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and communities._
- We are committed to cultivate an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment._
- Service Stream encourages and welcomes the opportunity for applicants to share their lived experiences._
- Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies._
Department

Workforce Planning

How to Apply