Senior Demand Forecaster
1 week ago
This is a challenging opportunity for a skilled forecasting planner to join our team in Melbourne, AU.
Job SummaryWe are currently recruiting for a Forecasting & Planning Officer to work in the National Contact Centre. This role will be responsible for developing short-term high-level and interval demand forecasts for the centre.
Key Responsibilities- Develop and maintain medium and short-term capacity planning for staffing requirements across internal and external contact centres.
- Build workforce schedules to meet service demand forecasts.
- Identify vacancies and plan recruitment activities to maintain service delivery standards.
- Monitor operational performance results proactively and adjust forecasts to inform resourcing requirements.
- Australian Citizenship.
- Experience in reporting and demand forecasting in a contact centre environment.
- Advanced knowledge in Microsoft Excel (Power Query, Power Pivot) and MS Office suite.
- Excellent verbal, written and interpersonal communication skills.
- Ability to work well under pressure.
- Strong analytical and problem-solving skills, high level of accuracy and attention to detail.
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