Product Trainer Cx

**YOUR OPPORTUNITY**

**WHO WE ARE**

At InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it As a team, we recognize that every moment offers a new opportunity to make an impact and leave our mark. We take deliberate action to make the lives of our families, teammates, clients, and community better within every interaction.

We are dedicated to our game-changing mission of Experience Improvement (XI), helping our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. We consistently challenge the status quo in the customer experience (CX), employee experience (EX), market research (MX), and product experience (PX) industries with our hyper-modern technology platform, decades of domain authority, and global teams of experts. And we have more innovation in store

Are you ready to #OwnTheMomentsThatMatter with us?

**WHO YOU ARE**
- Intermediate knowledge of the company’s proprietary software platform (can be attained within the first 4 months of employment).
- 2-3 years of experience in a teaching or training role. Preferably in a SAAS organization.
- Extensive experience creating training content and documentation.
- Previous classroom management experience is desirable.
- Previous public speaking experience is preferred.
- Advanced experience leading Zoom, WebEx, and MS Teams meetings is preferred.
- Previous experience working with a Learning Management System is preferred.
- Experience working in a fast-growing, early-stage company in the technology industry.
- Knowledge of instructional theory, including assessments.
- Excellent project management and organizational skills.
- Expertise with authoring tools such as IORAD, Captivate, etc.
- Experience developing training content in a high-tech environment.
- Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients.
- Critical thinking skills.
- Ability to prioritize and manage multiple simultaneous deadlines.

**WHAT YOU’LL DO**
- Train both in person and online courses for employees and customers.
- Develop and revise training materials; documentation, videos and other related courseware.
- Research technical topics related to the InMoment eSaaS and XI platforms.
- Assist in testing, grading and management of the Learning Management System.
- Report data on completed courses, issues, and absences.
- Determine the overall effectiveness of programs and training by listening to feedback and making improvements as necessary.
- Travel as needed (Domestically or Internationally).

**WHAT YOU’LL GAIN**
- Autonomy - We trust our employees and offer an extremely flexible work schedule
- Automatic day off for your birthday, we want to celebrate **you and the moments that matter**:

- Generous paid leave that can be rolled over if not utilised, although we highly encourage you to take the necessary time off to switch off
- Maternity & Paternity Leave
- Fun, innovative, collaborative, supportive working environment
- Inclusion and Diversity teams - Women of InMoment and InMovement
- Employee recognition platform points can be used with retailers such as Amazon, and use points for hotels, tickets, gift cards, and charitable donations
- Employee recruitment referral program with generous payouts
- An opportunity to truly ‘Leave your Mark’ in a global organisation. Come join our team

**KEY RELATIONSHIPS**

Reports to Learning Solutions Manager

**LOCATION**

Hybrid

**_
At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment._