Product Cx

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at TPG Telecom (not for Hatch)**

Hatch is supporting TPG Telecom to find a great Product CX & UX Designer to join their Product Management and Design team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like TPG Telecom.

**About the role at TPG Telecom**

TPG Enterprise, Government & Wholesale Products team is actively seeking a CX (Customer Experience) and User Experience (UX) designer in the Enterprise, Government & Wholesale space with experience in defining, designing, and delivering market leading user and customer experience for enterprise products such as mobility, fixed line, private networks, IoT, SD-WAN. This is a hands-on role that will have high business visibility through working on strategically important products. This requires a self-starter able to take ownership and work collaboratively with product managers, developers, and sales specialist to design and build a market leading mobility user experience. The Product CX & UX designer will also coordinate and communicate to multiple stakeholders, partners and vendors and take ownership in managing updates up into management and executive committees.

**Seniority**

Mid Level - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Responsibilities**
- Leading of UX and UI Design - Lead the design of product features underpinned by UX and UI Design principles to create desired user-centred experiences
- Customer Journey Insight Development - Understand a brand’s customers and their journey throughout touch points and processes, to drive strategy for positive customer experience
- Project Coordination - Coordinate people and processes to ensure the effective and timely running of a project

**Strengths**
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Critical thinking - Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
- Flexibility - Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like TPG Telecom.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Schedule:

- Day shift

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