Data Management Officer

1 week ago

Wembley, Australia Activ Full time

**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.

Activ merged with national disability services provider genU from July 1, 2024. We are excited about the opportunities this brings our customers and staff, with a national presence and great career opportunities as one of Australia's largest five NDIS providers.

**If you’re looking for an opportunity where you can really make a difference and our values resonate with yours, then come join us**

We offer generous benefits such as:
- Salary-sacrificing options up to $18,550 to increase your take-home pay
- Options for work-life balance
- Training through Activ’s RTO
- Various staff benefits from our corporate partners
- Employee assistance and wellbeing program
- Free health hotline with unlimited 24x7 confidential health advice for yourself and your adult family members
- An accepting and open environment to work and thrive in while giving back to the community

**About the role**

The **Data Management Officer** at Activ, reports to Assistant Manager Customer Funding and proactively manages customer data, resolving queries relating to customer accounts and funding, ensuring valid records are maintained that support timely and accurate billing and a positive experience for our customers.

**A typical day in the role may look like **
- Working with large data-sets in Excel
- Investigating queries relating to customer records and providing timely resolutions
- Supporting and advising internal & external stakeholders with funding and compliance related enquiries
- Identifying and supporting process improvements for efficient data monitoring and analysis
- Auditing customer transactions and system data to facilitate timely and accurate billing of customers
- Substantial demonstrated experience with large Client Information Management Systems with a passion for number crunching with large data-sets in Excel
- Customer centric approach when working in a high volume environment
- Experience with Lumary, Health or Community Services Master Data (desirable)
- Valid Drivers Licence
- NDIS Workers Screening Check
- National Police Clearance (at our cost)

**_To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment._

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