Bookings and Operations Coordinator

Introduction:
**Bookings & Operations Co-ordinator**

SEA LIFE Melbourne Aquarium, King St & Flinders St

Melbourne, VIC, 3000

Australia

Are you passionate about guest excellence? Do you have great attention to detail skills?

We currently have a fantastic opportunity for a Bookings & Operations Co-ordinator to join the team at SEA LIFE Melbourne Aquarium on a part-time basis working 6 hours a day from Sunday-Thursday.

**About Us**
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

**So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you**

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Roles & Responsibilities:
**About the Role**
Reporting to the Operations Manager you will be responsible for the effective handling and coordinating of all enquiries and booking processes to ensure we deliver a seamless guest experience for all Guest Service & Education bookings. You will also be responsible for efficiently handling all Operations related administrative duties to support the Operations Leadership team.

Your duties include but are not limited to:

- Respond promptly to all booking enquiries regarding schools, groups, tours, and experiences and handling these enquiries effectively and efficiently.
- Support organisation and compliance checks of food safety documentation
- Manage administrative components of OHS paperwork
- Review commercial and operations standard operating procedures and risk assessments
- Collate monthly forecasts and data required for team Other ADHOC admin duties

Qualifications & Experience:
**About You**
A passion for working in the tourism/attraction industry is essential, but to truly shine in this role you will also have:

- High level of planning and organisation skills required to meet the daily challenges within the business.
- Ability to work within a team environment.
- Attention to detail, accurate and well organised.
- Consistency in work ethic, professionalism, and the ability to follow through with extra tasks.

**Benefits**:
**Benefits**
- Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
- Being part of a business built on fun

Pay Range: Competitive