Level 3 Service Desk Analyst

2 weeks ago

Sydney, Australia Ashdown Consulting Full time

$90,000-$110,000 + super
- Permanent Position
- Easy access from Wynyard Station

**Level 3 Service Desk analyst**
- $90,000-$110,000 + super
- Permanent Position
- Sydney CBD location

**About the company**
The client is a long-standing member in the insurance field in the Australian Market, they operate in niche and specialist classes of business insurance. Primarily operating within Australia and New Zealand they deliver innovative insurance solutions to the business community through its diversified growing number of insurance lines.

**About the role**
The client is looking for an experienced service desk analyst who can handle a wide array of Level 2 to 3 service ticket incidents. Providing face to face desktop & infrastructure support for the wider office staff across the scope of their platforms.

**Key Responsibilities**
- Provide technical support for levels 1 to 3.
- Maintain computer systems and provide technical support for hardware and software.
- Aid staff on the use of hardware, software and systems.
- Maintain and create documentation.
- Log, monitor and follow up service desk interactions via Service Management tool
- Involvement with all aspects of user onboarding and offboarding.
- Troubleshoot technical faults.

**About you**
- 3+ years providing L3 Technical support ideally with Centrix and M365
- Proficiency in customer relationship management and task management
- Exceptional analytical and problem-solving skills.
- Advanced collaboration, communication, and interpersonal skills.
- Excellent organizational and time management skills.
- Experience in a similar role.
- A tertiary qualification in IT, or an industry/vendor qualification is desirable

**What’s in it for you**
- Opportunity to grow in this role
- Attractive Salary Package
- Easy access from Wynyard Station

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