Analyst Mm

**Job no**: 528472
**Work type**: Full Time
**Location**: Sydney, NSW
**Categories**: Information Technology
- Employment Type: Full time continuing role within UNSW IT
- Starting salary $93,064 plus generous superannuation and leave loading
- Location: Kensington, Sydney

**About UNSW**:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged, and do meaningful work, you’re in the right place.

**About UNSW IT and the role**:
UNSW IT is part of the Operations Division at UNSW. The IT team at UNSW plays a critical role in enabling the University’s teaching, research, and industry engagement. Would you be keen to make a difference and work in higher education ?

The Analyst - Multimedia and AV Technologies is jointly responsible for carrying out Audio Visual system installations, upgrades in Teaching & Professional spaces at UNSW and supporting staff and students in their AV and Multimedia needs. In particular this position will work closely with the Multimedia and AV Technologies team to deploy core commodity standard and bespoke technologies. This includes support for students and their teaching spaces, corporate AV spaces, new installations and maintenance. They will be required to provide 1st incident and fault resolution across a wide variety of Audio Visual devices and configurations. The Audio Visual Help Desk is the central support point for UNSW-wide Audio Visual services and operates from 7:00 am to 8:00 pm Monday to Friday, and 9:00 am to 5:00 pm Saturday. The Analyst - Multimedia and AV Technology will work across these times on a rostered basis. This role reports to the Team Leader - Multimedia and AV Technology and has no direct reports.

**Specific accountabilities for this role include**:

- Support the deployment of audio-visual system installations, maintenance and support. This includes coordination with other building and technical contractors.
- Support specialised AV systems such as Lecture Capture, Video Conferencing, Presentation Services, AMX & DSP programming.
- Carry out Audio Visual lifecycle maintenance and repair activities as directed by the Multimedia and AV specialist and escalate any risks identified.
- Support diagnostic analysis of device and system defects. Identify and recommend solutions to system faults and collaborate with the Audio Visual Support Specialists about their planned implementation.
- Provide support to UNSW users in teaching and professional spaces by ensuring daily activities and deliverables are met. This includes updating customers using the Service Management software tools.
- Provide support to UNSW users in interfacing workplace technology devices and commodity software (Microsoft and Adobe) with audio visual and multimedia systems in rooms where core commodity AV and multimedia capability is installed
- Take direction and work closely with senior team members to implement Multi-media and AV technologies.
- Update and maintain technical documentation about the AV & Multimedia systems and standards and provide specialised support for Lecture Capture services and peripherals.
- Provide high quality customer service. Liaise with customers, external contractors and other UNSW units as required.
- Support project testing, commissioning and identifying of system defects.
- Ensure that the configurations are performed to standards across the asset pool.

**Skills and Experience**:

- Qualifications in relevant discipline with subsequent relevant experience in the operation, maintenance and installation of audio visual and multimedia systems or an equivalent level of knowledge gained through any other combination of education, training and/or experience.
- Demonstrated technical proficiency in specialised AV and Multimedia systems, i.e. Lecture Capture, Video Conferencing, Commodity Industry Presentation (Microsoft, Adobe) tools, AMX or DSP programming etc.
- Experience working with a range of computer systems, including Linux, Windows 10, Apple OsX and embedded solutions.
- Demonstrated proficiency in interfacing workplace technology devices and commodity software (Microsoft and Adobe) with audio visual and multimedia systems.
- Excellent interpersonal skills and demonstrated ability to communicate effectively with a variety of internal stakeholders and external vendors for the delivery of Audio Visual solutions.
- Demonstrated ability to meet deadlines, work well under pressure and exercise initiative.
- Ability to build effective working relationships with internal and external stakeholders and proven experience in a customer