Administration Officer

1 day ago

Ipswich, Australia HandinHand Mental Health & Disability Full time

**About Us**: Handinhand Mental Health and Disability Services is dedicated to empowering individuals to live their best and fullest lives through evidence-based, psychologically focused services. We provide support to people of all ages, from children to adults, helping them develop life-changing habits to cope with various life obstacles. Our services are designed around each individual’s personal needs to ensure the best outcomes. Our team is committed to promoting wellness and empowering growth and recovery through skills teaching, advocacy, and personal and professional development. We believe in crafting personalized journeys for each person we support, recognizing that everyone has a unique path and story.

**Core Values**:

- **Commitment**: Dedication to providing high-quality, personalized services.
- **Passion**: Staff members pour their hearts into their work, aiming to build brighter tomorrows.
- **Empowerment**: Helping individuals live their best and fullest lives through evidence-based, psychologically focused services.
- **Hope**: Promoting wellness and empowering growth and recovery through skills teaching, advocacy, and personal and professional development.

**Key Responsibilities**:

- Manage the end-to-end NDIS client onboarding process, including documentation, communication, and follow-up.
- Provide administrative support to the team, including scheduling appointments, managing calendars, and coordinating meetings.
- Maintain accurate and up-to-date client records and files.
- Handle general office management tasks, such as ordering supplies, managing office equipment, and maintaining a clean and organised workspace.
- Assist with billing and invoicing processes, ensuring accuracy and compliance with NDIS guidelines.
- Respond to client inquiries and provide information about services and support options.
- Coordinate and assist with events, workshops, and training sessions.
- Support the team with various administrative tasks as needed.

**Qualifications**:

- Proven experience in an administrative role, preferably with NDIS client onboarding experience.
- Strong knowledge of NDIS processes and requirements.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- High attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Proactive and able to manage multiple tasks efficiently.

**Benefits**:

- Competitive salary and benefits package.
- Qleave
- Opportunity to work in a supportive and dynamic team environment.
- Professional development and career growth opportunities.
- Flexible working arrangements.

**HandinHand Mental Health and Disability - Empowering Lives, Every Step of the Way.**

**Job Types**: Part-time, Permanent

Pay: $50,000.00 - $60,000.00 per year

Expected hours: No more than 24 per week

Schedule:

- Monday to Friday
- No weekends

Application Question(s):

- Do you possess a strong knowledge of NDIS processes and requirements?

**Experience**:

- Administration: 1 year (required)

Licence/Certification:

- Working with Children Check (blue card) (preferred)
- NDIS Worker Screening (yellow card) (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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