Service Delivery Support Officer

Division: Corporate Services
- Location: Parramatta, NSW, AU, 2150
- Req ID: 75010

**Service Delivery Support Officer**
- **Location - Parramatta (Hybrid work arrangement)**:

- **Employment type - Temporary full-time up to 30 December 2025 with possibility of extension**:

- **Grade - Clerk Grade 5/6**:

- **Salary - $97,027 pa - $107,059 pa plus employer contributions to superannuation and annual leave loading**:

- **Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport**

**Your role**
- We’re seeking a skilled professional to support the operations of DCJ’s customer-focused websites and intranets.
- You’ll help align digital services with strategic goals and NSW Government standards, working under the Senior Service Delivery Officer to implement service strategies and maintain digital platforms in an agile environment.

**What you’ll do**
- The Service Delivery Support Officer helps manage the department’s websites and intranets, supporting systems, content, and issue resolution.
- You’ll work with teams and stakeholders to deliver quality digital services.
- The Communications and Digital Experience teams ensure consistent, inclusive messaging and user experiences across all channels.

**What we’re looking for**
- Someone who is a capable, dedicated professional with experience managing competing priorities and working with multiple stakeholders to deliver high-quality outcomes in fast-paced, agile environments. You bring:

- A positive, results-driven attitude with experience in agile, cross-functional teams in business-as-usual environments
- Proven experience in service delivery support with strong knowledge of website and intranet management
- Strong problem-solving and communication skills focused on user-friendly digital solutions
- Skilled in engaging stakeholders to co-design and deliver practical, effective outcomes
- Flexible and adaptable, able to take on different roles and deliver within time and budget in complex situations
- Download the role description.

**What We Offer**
- We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
- Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**
- Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 3 pages).

**Applications close**Wednesday, 18 June 2025 at 11:59pm AEST.

**Got a question?**
- Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**
- We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
- To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
- For more information visit Your recruitment journey on the DCJ website.

**_ The Welcome Experience_**:
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.