Manager, Service Delivery

The Financial Crime Surveillance (FCS) team is part of Westpac's Risk Division and responsible for detecting, deterring and fighting financial crime. This role is part of the first line of defence for financial crime related risks such as anti-money laundering, sanctions, KYC and customer due diligence

What's the role?

The Manager, Service Delivery is a crucial role within the Service Management & Assurance team, reporting directly to the Senior Manager. This position is responsible for ensuring the effective management of major incidents, the smooth execution of assurance and audit processes, and the preparation and delivery of risk papers to senior leadership. The Manager, Service Delivery will work closely with various teams across the organisation to ensure that governance standards are upheld, risks are identified and mitigated, and incidents are managed in a structured, transparent, and accountable manner. 

Key to the success of the role will be the manager's ability to assess relevant data, produce clear reports, and communicate effectively with senior stakeholders. The Manager, Service Delivery will also contribute to the continuous improvement of governance processes, recommending and driving enhancements where necessary to maintain the highest standards of service and compliance.

This is a permanent full-time role, ideally based in Parramatta, but we're open to considering applicants based in Adelaide or Melbourne. 

What do I need?

To succeed in this role, you'll bring:

• Minimum of 4 years' experience in financial crime surveillance, compliance, or governance,
• Experience in writing risk papers for senior committees
• Experience in managing Major Incidents
• Experience with AML/CTF regulations and financial crime surveillance frameworks.
• Proven track record in overseeing and coordinating second-line and third-line assurance reviews in relation to financial crime surveillance and monitoring systems.
• Knowledge of SMR governance processes, including the escalation, reporting, and documentation requirements for suspicious matters.
• Knowledge and application of compliance and legislative requirements
• Understanding and applying the principles of risk management
• Ability to work autonomously while demonstrating strong interpersonal skills and a continuous improvement mindset.
• Bachelor's degree in business, Law, Finance, Risk Management, or a related field desired but not mandatory. 

Why join us?

We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives
• Time in role will provide you with broad Group wide exposures in a highly visible function, enabling you to showcase your breadth of FC expertise, and come together as a small team 2 days a week in office. 

Create your future today

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We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.