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Case Manager

2 weeks ago

Parramatta, Australia Just Better Care Full time

Are you passionate about making a positive difference in your local community?
- Assist customers to live independently in their home, keeping them safe and connected to their community.

We are looking for a permanent full time **Case Manager** to join our caring and dynamic office team in Newington. Just Better Care Case Managers perform an integral role in ensuring individualised services are developed and delivered to our Home Care Package customers. **Case Managers **are responsible for the development, maintenance and review of individualised support plans in consultation with customer, their family or guardians and the key health professionals.

**About us**:
Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

**Duties and responsibilities include**:

- Undertake comprehensive customer assessment and planning by assessing, monitoring, reassessing and reviewing the needs of the customer.
- Ensure appropriate information is provided and explained to the customer at all times regarding the service agreement, including the customer handbook.
- Where applicable, develop strategies which will address the identified needs of the customer in consultation with their representative/s where appropriate, in accordance with funding guidelines.
- Stay current on Aged care policies and regulations
- Provide financial and case management services to customers, and representatives where required.
- Act as a central point of contact, coordinating and liaising with clients, their families, healthcare providers, social services, and community resources.
- On boarding and maintenance of customers packages and portfolios.

**What you will need**:

- Qualifications in Community Services, Human Services, Nursing or equivalent.
- Minimum 2 years experience in an Aged care Case Management role.
- Ability to work flexibly to respond to changing customers’ needs.
- Experience working in a multi-disciplinary team and contribute positively to the team.
- Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite
- Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills
- Current and clear NDIS Worker Screening Clearance & Criminal Record Check.
- Current Working with Children Check (where required in accordance with state based legislation).
- Current Drivers Licence.

**Next steps**:
**Possible starts with you