Front Office Supervisor

2 weeks ago

Sydney, Australia RAC Full time

Front Office Supervisor / Assistant FO Manager

As a Front Office Supervisor / Assistant Front Office Manager you will be responsible for the Front Office at RAC Karri Valley Resort which is located in the South West region of WA, approximately 3.5 hours' drive from Perth and 15 minutes from Pemberton. The resort offers a range of accommodation to suit all travellers, including lakeside rooms, forest chalets, and campsites. The resort is located on the edge of Lake Beedelup and surrounded by Karri trees in the Beedelup National Park.

**What will you be doing?**
- Develop and maintain positive relationships with colleagues, guests, suppliers, and contractors.
- Help guests / groups of guests with events at the resort.
- Efficiently handle all incoming phone calls and ensure accurate accommodation records.
- Complete check-in processes, assist guests with services and operations, and maintain knowledge of room types, availability, rates, and local attractions.
- Provide professional, efficient, and personalized customer service, resolving complaints and assisting with bookings and special requests.
- Complete bookings, process payments, perform cashiering duties, and ensure accurate account reconciliation.
- Supervise and train front office employees, communicate updates, and ensure adherence to service standards and safety practices.
- Oversee department operations, implement new procedures, and manage after-hours call outs and staffing levels.
- Assist the manager in maintaining quality staff levels, setting goals for guest satisfaction, and preparing management reports.
- Liaise with other departments to ensure timely task completion and assist with communication to guests.
- Manage master keys, maintain a clean reception area, and ensure knowledge of property rules and safety procedures.
- Stay informed about daily events, conferences, and activities, and communicate relevant information to team members.
- Conduct shift handovers to ensure completion of member and guest requests.

**What are we looking for in you?**
- Demonstrated experience in a hospitality environment, hotels, accommodation or similar.
- Demonstrated experience or training in a front office environment such as reception, switchboard or reservations.
- Experience in supervision of a team.
- Any events experience will be highly regarded.
- Knowledge of relevant legislative requirements impacting on parks and resort operations.
- Knowledge of and ability to maintain a safe and hygienic working environment.

**What can we offer you?**
- A position either offer on a full time or casual basis.
- A competitive salary / hourly rate plus superannuation.
- Onsite accommodation and utilities are at discounted rates.
- Generous discounts on home and car insurance, plus free roadside assistance.
- Access to a variety of Member benefits.

**About RAC**

Job ID JR103814

  • Front Office Supervisor

    2 weeks ago

    Sydney, Australia The Tank Stream Hotel Full time

    _**Opportunity Opportunity....... only comes once!**_ If you are currently a Sr Guest Service Agent, Team Leader or a Guest Service Agent, this is an opportunity for you to take up the challenge as Front Office Supervisor. Isn't that amazing for you to move to the next level of your career path! **You must possess the following experience and skills** -...

  • Front Office Supervisor

    4 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    In the heart of Sydney's bustling Paddington neighbourhood is Oxford House, where our guests escape the everyday and indulge in an urban sanctuary.Complete with 55 luxury art-filled boutique accommodation rooms, Oxford House delivers a truly supreme hotel experience.The warm tones, ample light, and captivating artwork set the tone while our guests enjoy...

  • Front Office Supervisor

    1 day ago

    Sydney, New South Wales, Australia beBeeManagement Full time $70,000 - $86,000

    Job Title: Front Office SupervisorThe role of a Night Manager is a vital component of the Front Office team.This position involves ensuring guests have an exceptional experience from check-in to check-out. Key responsibilities include managing the night audit process, maintaining accurate records, and delivering high-quality guest service.Manage the night...

  • Front Office Supervisor

    18 hours ago

    Sydney, New South Wales, Australia Autograph Collection Full time

    OverviewJoin to apply for the Front Office Supervisor – Nights role at Autograph Collection.At Pier One Sydney Harbour, the night shift is more than just quiet hours. It's a time for precision, care, and exceptional service. We're looking for a Front Office Supervisor – Nights who's calm under pressure, detail-oriented, and passionate about creating...

  • Front Office Supervisor

    20 hours ago

    Sydney, New South Wales, Australia Autograph Collection Full time

    Overview Join to apply for the Front Office Supervisor – Nights role at Autograph Collection. At Pier One Sydney Harbour, the night shift is more than just quiet hours. It's a time for precision, care, and exceptional service. We're looking for a Front Office Supervisor – Nights who's calm under pressure, detail-oriented, and passionate about...

  • Expression of Interest

    2 weeks ago

    Sydney, Australia The Star Entertainment Group Full time

    At The Star Entertainment Group (TSEG) our talented teams create unique experiences to over 18 million guests each year. With the vision to become Australia’s leading integrated resort company, our properties at The Star Sydney, The Star Gold Coast and Treasury Brisbane are world-class tourist destinations and home of some of Australia’s most awarded...

  • Front Office Supervisor

    13 hours ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $60,000 - $90,000

    At the forefront of exceptional guest experiences, we seek a skilled Front Office Supervisor to create unforgettable moments from check-in to farewell.Job OverviewThe Role:To ensure seamless and welcoming check-in and check-out processes for guests, providing a personalized touch that exceeds expectations.Understand and cater to individual guest needs,...

  • Front Office Supervisor

    1 week ago

    Sydney, Australia Oaks Hotels Full time

    Company Description Oaks Hotels & Resorts is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. **Job Description**: Join Oaks Sydney Goldsbrough Suites as a full-time Front Office Supervisor. **About the role**: - Guide & support the team in providing outstanding...

  • Front Office Supervisor

    4 days ago

    Sydney, Australia MINOR Hotels Full time

    Join Oaks Sydney North Ryde Suites as a full-time Front Office Supervisor. **About the role**: - Guide & support the team in providing outstanding guest welcoming and experiences - Act as a role model, sharing your expertise and continually inspiring the team - Ensure daily tasks are completed accurately and in a timely manner - Conduct guest arrivals and...

  • Front Office Supervisor

    1 week ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24062411 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management At the heart of local communities, Sheraton brings people...