Head of Retail Management, Consumer Electronics

**Position Summary**

Turn your dreams into reality, create the unthinkable and #ReImagineYourFuture.

Samsung is one of the most successful and fastest growing technology companies in the world. We approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone.

We are an extremely dynamic business, launching an incredible number and range of new products every year. We also firmly believe that our product ecosystem and portfolio of innovation set our brand apart.

It is the creativity and diversity of the people who work at Samsung that has made us one of the world’s most innovative companies and our people continue to drive our innovation forward. We have a passion for what we do and we employ like-minded people who want to continue to foster an open and collaborative environment in our business and with our partners.

The Opportunity

Samsung Australia is currently hiring for the Head of Consumer Electronics (CE) Retail Management. This is a critical role in leading and directing the CE State Managers, Merchandisers and Brand Ambassadors to bring the sales and retail strategy to life in store, while developing advocacy and brand preference within Consumer Electronics (CE) retailers.

**Role and Responsibilities**

The primary objective of the Head of Consumer Electronics (CE) Retail Management is to coordinate sales activities through the promotion of Samsung products and to drive team behaviours for the purpose of achieving the CE budget. Further responsibilities include (but not limited to):

- Develop the respective states customers and business, providing assistance to dealers through planning sales levels in line with Samsung Australia’s management plan
- Responsible for the delivery of the CE sales target nationally
- Point of escalation for all field related matters both internally and externally
- Management and store understanding for all VIP visits, event support or training nights when required
- Build strong relationships at senior store levels and with steering committee and influential members and at Head Office
- Be the second point of escalation (after State Manager) for all customer complaints and product returns when not handled in line with consumer expectations.
- Ensure activity records, audit checks and report on all phases of sales and competitor activity are communicated and circulated the internal Samsung team in accordance to management requirements and company procedures

**Skills and Qualifications**

Being experienced in leading a field sales team is a must. You should also have the positive "can do" attitude, accompanied with the following skills / experience:

- Being highly experienced leading a field sales team is required
- Consultative and influential selling style with an ability to sell technical products
- High level of business and commercial acumen
- A strong leader of people, with the ability to coach, mentor and efficiently delegate.
- Proven & successful experience at developing relationships
- Passion for technology

**What sets us apart from the rest?**

A global leader in all things innovation - this opportunity will fast track your career. You’ll be joining a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results.

We will give you the tools to help nourish your development, wellbeing and fast-track your career:

- Need flexibility? We have flexible working arrangements where you can work from home up to 3 days per week.
- Want to be more active? We got you covered for discounts across selected gyms OR virtual fitness to workout at home.
- Free on-site parking at Sydney Olympic Park
- We give great discounts across our products and you can also extend this with your family and friends
- We care about your personal development and have learning platforms & workshops available for you.
- We got some pretty fun team-building events too

Think you’ve got what it takes? Join us now and **Re-Imagine Your Future**

LI-Midsenior #LI-SEAU