National Retail Optimisation Manager

Position Summary

Turn your dreams into reality, create the unthinkable and #ReImagineYourFuture.

Samsung is one of the most successful and fastest growing technology companies in the world. We approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone.

We are an extremely dynamic business, launching an incredible number and range of new products every year. We also firmly believe that our product ecosystem and portfolio of innovation set our brand apart.

It is the creativity and diversity of the people who work at Samsung that has made us one of the world’s most innovative companies and our people continue to drive our innovation forward. We have a passion for what we do and we employ like-minded people who want to continue to foster an open and collaborative environment in our business and with our partners.

The Opportunity

The Retail Optimisation Manager plays a critical role in working with the Consumer Electronics (CE) State Managers, Field teams and CE retail teams to bring the retail strategy to life in store, while developing advocacy and brand preference within CE retailers.

Their primary objective is to develop the team’s capabilities through learning and development strategies, which will aid in the promotion of Samsung products and to drive team behaviours.

The Retail Optimisation Manager will be responsible for the learning and development program for all Samsung field team members along with evolving the training platforms and processes for our key retail stakeholders. This role is to drive a strong solutions-based mindset and ensure the team have the necessary skills and competencies required to deliver retail excellence throughout their territory. They will need to prioritise conflicting tasks and understand the broader Samsung strategy in order to focus on the most important tasks to deliver the business goals. Ultimately, they are responsible for delivering a positive Samsung brand experience at store through their team at each touch point, for both consumers and store staff.

In this role, you will need to understand the business’s priorities across Audio & Visual (AV) and Home Appliances (HA) categories and manage the business’s expectations accordingly. You will lead the success of the national training strategy, ensuring in-store adoption, retention and most importantly, brand advocacy - as this will enable us to lead the market. You will spend the majority of time in the field working with the state teams, gauging brand advocacy, investigating opportunities for sales team growth and building relationships with store stakeholders.

Role and Responsibilities

National Retail Training Strategy- Responsible for the success of the national training strategy (from the development through to the execution of physical and e-learning retail training), ensuring in-store adoption, retention and brand advocacy- Design and implementation of materials/programs to support and highlight the key features and benefits of Samsung’s products and innovations.- Create and deploy training and product information to RSP’s to support the execution of new product launches- Develop initiatives to support RSP advocacy for Samsung products- Develop and mentor respective State Managers and their teams through sales mastery programs- Optimise how the teams sell and develop a soft-skills program to support them with relationship building and stakeholder management- Management and store-understanding for all VIP visits; and event support and training nights when required

Business Priorities and Relationship Management- Work with the Samsung business to understand business priorities and use this understanding to prioritise conflicting tasks across the AV and HA categories- Communicate frequently within Samsung highlighting any areas that cannot be achieved and work together with the internal team to understand what alternatives are available- Build strong relationships at senior store levels, with steering committee and influential members, and at Head Office- Ensure team tasks set by the business are completed on time and in full- Other duties as required and instructed by management- Adherence to company policy and procedure

The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.

Skills and Qualifications- 10+ years’ of experience leading a team - a strong people leader, with the ability to coach, mentor and efficiently delegate-
- An understanding or background in retail management, L&D and/or training will be highly regarded- A background in Project Management would be highly preferred to manage ongoing complex retail training strategies- Consultative and influential leadership style- High level of