Customer Service Executive

6 days ago

Coburg North, Australia Carbiz Full time

**About the Role**:
As a Customer Service Executive, you will be responsible for high-quality customer service by managing vehicle deliveries, facilitating onboarding, resolving inquiries and maintaining excellent vehicle presentation standards.

**Perks & Benefits**:

- Bonus Incentive Scheme - Additional earning potentials through various streams of bonus incentives.
- Employee Wellbeing Program - Access to comprehensive 24/7 real time support through chat or phone as well access to a wellbeing library of resources through Sonder for safety, mental and physical wellbeing.
- Exclusive Discounts - Access special offers and discounts through platforms like SWAG/Employment Hero and Flare.
- Team Celebrations - Monthly team lunches, birthday celebrations, and festive gatherings for major events.
- Career Development - Ongoing training, mentorship, and opportunities for growth.

**Key Duties & Responsibilities**:

- Deliver vehicles to clients, ensuring timely and efficient service.
- Provide top-notch customer service by addressing client inquiries, resolving issues, and ensuring satisfaction.
- Assist with the coordination of vehicle logistics, ensuring smooth and efficient operations.
- Prepare cars for hire, including thorough detailing of the vehicle's interior and exterior.
- Assist with the onboarding process for new clients, ensuring they have all the information and support they need.
- Enjoy the thrill of driving a variety of high-quality vehicles

**About You**:

- Valid driver's license with a clean driving record (Essential).
- Strong verbal and written communication skills to effectively interact with clients and team members.
- Ability to work independently, manage your time effectively, and thrive in a team-based environment.
- Ordinary hours vary between 7:00am-8:00pm Monday-Sunday with 8-hour shifts. Must have capacity to work a 40 hr work week.

**About Us**:
By providing quick and efficient solutions, Carbiz helps people navigate life’s unexpected disruptions, making a meaningful impact on the community we serve.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;
- **Love what we do** - We are passionate about delivering for our customers, team, and partners every time
- **Better than yesterday** - We grow each day, learning from our experiences
- **Win with trust** - Lead the market by being trusted, reliable and helpful
- **Collaborative core** - Working smarter together
- **Valuing people** - We respect our people, encourage their development, and reward their performance

If you, or anyone you know, are looking for a Customer Service Executive position within a fast-growing and people-focused organisation, click APPLY and the Talent Team will be in contact with you

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