Service Coordinator

Service Coordinator role | HVAC Industry | Bennetts Green location
- Full time | Permanent Position | Attractive Salary | Growing Industry
- Passionate about People | Serious about Safety | Happy to Help

Twenty four years ago, we opened the doors to Form1 in Newcastle. Back then we were a small and ambitious
team of Australian fire protection specialists. When you meet us today you’ll discover a confident group of
businesses, strategic management leaders, and experienced technicians and safety specialists, working
across multiple branches in NSW and the ACT.

At Form1 our intention has always stayed the same - we are passionate about people and serious about
safety.

Form1 AIR, a division of the Form1 Group is expanding. Form1 Air is an industry leading provider of air
conditioning service, maintenance and installation services with a reputation for delivering quality solutions to
our clients. Form1 has a strong culture and employees are well supported by the Company. Enjoy the benefits
of working with a highly experienced team that will train you in all aspects of the air conditioning industry..

As the AIR Service Coordinator, you will be part of a client service and administration team that will work
directly with clients, technicians, suppliers and contractors and report to management to ensure a seamless
positive experience for our clients. This newly created role will be based from our Bennetts Green office on a
fulltime basis.

Our customers are our primary focus, so a typical day for you will include:

- Customer Service - First point of call for technicians, project managers and customers alike
- Scheduling jobs for technicians and contractors in a timely manner to ensure seamless delivery of

projects and maintenance works
- Supporting the Supervisor in managing the entire job life-cycle from quoting, ordering parts and

equipment through to invoicing
- Providing professional, clear and concise communication to all stakeholders
- Managing WHS, Inductions, QMS and EMS systems.
- Minimum two years previous experience as a Service Coordinator
- Knowledge and experience within the air conditioning industry will be highly regarded
- Confident using IT and experienced using Microsoft Office Suite and other scheduling software

packages (SimPRO knowledge will be highly regarded)
- Excellent written & verbal communication skills
- Excellent customer service and listening skills
- A positive, can-do attitude and always be willing to help
- Commitment to achieving the highest work standards
- Reliability, dedication and a willingness to learn
- A team player who is willing to contribute and has the ability to multitask
- Ability to follow existing company processes, procedures and checklists yet be prepared to continually

strive for improvement and look for ways of doing things better
- A highly supportive culture;
- A secure job in an essential services industry;
- Ongoing training opportunities and career advancement;
As a business we live for strong relationships and create a community that feels the same. If you join our team
you'll be trained to do the job well, look after your teammates and be passionate about our clients. Every day
we'll make you feel at home and inspire you to be your best. We have a strong, close knit and supportive
culture and know with the right opportunities and benefits our people have the ability to thrive.

If you're as passionate about people and serious about safety, let's talk.

For more information regarding this position, or to apply, please forward your resume outlining skills and