Letter of Offer Return Specialist

**Req ID**: 81072
**Department**: Insto Ops Lending
**Division**: Institutional
**Location**: Sydney
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
As a Letter of Offer Return Specialist responsible for working closely with business stakeholders (Relationship Credit and Relationship Management teams), other parts of the COO-Institutional Australia function and Product partners to deliver timely and optimised customer outcomes for lending facilities and collateral management. Delivery of outcomes includes (and not limited to) receipt & validation of Letters of Offer and subsequent facility set up in core systems such as Orion and OCP [data, processing]. The role may at times also be required to conduct quality reviews of peer output to ensure excellent customer/banker outcomes.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Location**: Melbourne or Sydney
**Role Type**: Multiple Permanent, Full-time opportunities available
What will your day look like?
As a Letter of Offer Return Specialist, you will be accountable for:
Building strong working relationships with business stakeholders to provide superior customer and banker support.
Accurate and timely review of all Returned Letters of Offer - to ensure compliance with execution requirements and policy.
Accurate and timely set up of lending facilities in core systems such as Orion and OCP [data]
Accurate and timely completion of other assigned tasks
Workbench/OCP/Peer output reflect accurate information at all times.
Contributing to a collaborative team environment within Customer Data and Documentation teams and other COO Institutional Australia business.
Ensuring self-compliance with all Edge accreditation as well as compliance with documented processes, procedures and policies.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Detailed knowledge of banking systems such as CACHE, Orion, OCP, Loan IQ or a willingness to learn and a proven track record of being a fast learner.
Excellent attention to detail and ability to follow through all issues to completion.
Ability to work quickly and accurately under pressure.
Sound knowledge and ability to use Microsoft products such as Excel, Word and PowerPoint.
Strong numerical, analytical and problem-solving skills.
High quality verbal and written communication skills.
Experience working within an operational environment.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
22/11/2024, 11.59pm, (Melbourne Australia)