Return to Work Coordinator Assistant

Looking to grow your professional skills and experience within Busways? Take the leap and apply today to start your journey as a Return to Work Coordinator Assistant at our Pymble Office. You have the chance to make a key difference in the community and better someone’s day

What You’ll Be Doing:

- You will assist with the full life cycle case management of open workers compensation claims
- Co-ordinate and attend meetings with internal/external stakeholders including Medical Case Conferences
- Liaise with external stakeholders including our insurers, service providers, medical professionals and specialists
- Monitor, and provide reports on, all aspects of return to work and injury management where required by Return to Work Manager and internal stakeholders
- Assist your team in all areas, where help is requested, and perform any associated tasks required to do so
- Must have strong attention to detail and ability to meet deadlines and Key Performance Indicators (KPIs)

What You’ll Bring:

- A minimum of 1+ year experience in workers compensation and/or return to work desired
- Demonstrated knowledge of workers compensation case management desired
- Demonstrated problem-solving skills, the capacity to successfully deliver high quality outcomes and meet deadlines
- Demonstrate skillset in effective communication with all stakeholders and display strong resilience and capacity to resolve difficult situations and conversations
- Excellent communication skills and the ability to build and maintain successful relationships
- Proficient computer skills, particularly with MS Office and intermediate to advanced excel skills
- Must be an Australian Citizen, Permanent Resident or have working rights in Australia

What we offer you:

- At Busways, we don’t just transport people – we care about every part of the journey.
- Career growth opportunities
- Flexible work – up to two working from home days + flexible start/finish times
- A supportive team culture with regular lunches and social events
- Employee Referral Program – generous cash bonuses
- Modern offices with communal kitchen, outdoor space, fresh fruit & quality coffee
- Free secure on-site parking
- Free staff shuttle from Central Coast & Blacktown
- Fitness Passport – discounted access to multiple fitness facilities
- Confidential support via Telus Health’s Employee Assistance Program
- Office Lunch Club – quality discounted meals made easy

Who We Are:
For over 80 years, Busways has proudly delivered reliable, safe, and high-quality bus services across NSW and South Australia. With a team of 2,800+ people, we’re committed to ensuring every journey is a positive experience, transporting over 53 million passengers annually.

How to Apply:
Think this sounds like your perfect fit? Please apply via the Apply button. This ad will expire on 12/10/2025. All applicants will receive an outcome via email. Please include the following in your application:

- A cover letter telling us who you are and why you’d be a great fit for this role
- A current resume detailing your experience.

Please Note: The successful applicant will be offered an initial 12 month fixed-term contract with the intention of then becoming a permanent employee. This is part of Busways hiring policy for all admin roles. Our rate of conversion to permanent positions is over 90%.

Questions? Contact our Recruitment Team on 02 9497 1800 or recruitment@busways.com.au.

Busways is an Equal Opportunity Employer. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.

No agency applications please.

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