Participant Liaison Officer

7 days ago

Hawthorn, Australia Scope (Aust) Full time

**About Scope**

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

**About Your Role**

Scope has an exciting and unique opportunity for a Participant Liaison Officer to work within our Chief Employment Pathways Officer division.

This role will be responsible for the management of the portfolio of participants, including all aspects of their NDIS service funding. Liaising with the customer reference group (Chair) to link participants into the customer reference groups.

**Your Key Focus**

Reporting to the Client Success Manager, your role will focus on:

- Development, quoting and implementation of participant plans that meet the participants needs and expectations.
- Participate in planning and review meetings to assist the participant to achieve the correct funding to enhance their goals and required services.
- Maintaining participant information, compliance requirements for consent and service agreement documentation across organisational management systems.

**What We Look For**
- Demonstrated experience in managing the delivery of customer support plans within a disability framework
- Sales and marketing experience desirable particularly in areas of enquiry management and/or engagement
- NDIS scheme funding experience
- Previous front-line experience, supporting people with disabilities
- Experience with case management / working as a support coordinator within a SIL environment - highly desirable
- High level of problem-solving skills and attention to detail.

View the position description Here

**Scope as an Employer**

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

**Scope (Aust) is a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.**

Take your career on a journey with Scope and work proactively with us to achieve our purpose
- Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements._

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