
Participant Liaison Manager
1 week ago
**About Scope**
Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), lifestyle options and therapy across 100 locations in Victoria.
**About The Role**
The Participant Liaison Manager will be responsible for communication and organisational relationship of the portfolio of Participants, families and/ or nominated external support people as well as being accountable for setting and meeting agreed benchmarks for Participant satisfaction.
You will be required, but not limited to:
- Quote and implement Participant plans that meets their needs and expectations
- Meet participant outcomes as determined by NDIA measures
- Be the liaison point between participants and third parties to resolve any NDIS package related issues
- Comply with Scope policies and procedures as applicable
- Scope and deliver Participant support plans within allocated NDIS funding
**About You**
You will have:
- Demonstrated experience in managing the delivery of customer support plans within a disability framework
- Experience in managing/ leading administrative and customer service teams
- Strong computer literacy skills
- Contract management skills
- Ability to "think on your feet" to progress difficult/ challenging discussions and inspire confidence
- Strong influencing and negotiating skills
**Scope as an Employer**
View our stance on inclusion and diversity, human rights and our Covid-19 policies.
careers page.
Take your career on a journey with Scope and work proactively with us to achieve our purpose
- Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. As part of our Covid-19 response the Scope Covid-19 policy requires all our employees regardless of the job to have received at least 3 doses of a Covid-19 vaccine. Please note that the offer will be conditional on meeting these requirements._
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