Martech Operations Manager

**Company Description**
The NRMA is an organisation looking to the future, and right now, we are on the lookout for people who can help us reach our goal: to continue to shape the way Australians move, for the next 100 years and beyond.

We are looking for a specialised Martech Operations Manager to play a crucial role at the forefront of transforming our marketing operations through the optimisation of our marketing technologies. You will be responsible for ongoing management of our marketing tools and platforms, working closely with tech and data on integrations and enhancements. With advanced skills in working with cross-functional teams and Martech vendors, you will ensure the efficient use of Martech tools, drive automation and maximise overall effectiveness and efficiency of our marketing efforts. Experience working with Braze is highly desirable.

This role offers flexible working arrangements with the ability to work from home in addition to working from our Sydney Olympic Park and/or Sydney CBD office.

Your key responsibilities will be to:

- Lead the workstream with Tech and Data to implement and manage platform enhancements, new integrations and platform configuration.
- Oversee the day-to-day operations of the Martech platforms, Braze and Oracle Responsys working closely with Tech and Data leads to ensure optimal reliability and measurement of performance.
- Develop strong external vendor relationships to troubleshoot technical issues with the platform and ensure a seamless customer experience.
- Develop, document and optimise marketing processes and training for the marketing team to ensure efficient operations and effective use of Martech tools
- Collaborate with cross-functional teams to align on Martech initiatives with overall business goals.

**Qualifications**
- ** Experience or certifications with Braze is highly desirable or at minimum similar Martech platforms (HubSpot, Salesforce, Marketo, Oracle Responsys)**:

- Tertiary level qualifications in marketing, information technology, or a related field
- 5 years' + experience in a similar role, Martech operations or related managerial role
- Strong understanding of marketing technology landscape and trends
- Experience managing and optimizing Martech stacks, including marketing automation, CRM, analytics and other relevant tools
- Previous experience in people management for a small team will be highly regarded
- Excellent project management and organisational skills
- Strong analytical and problem-solving skills
- Effective communication and interpersonal skills
- A high degree of customer centricity - with the ability to recognise and service internal and external customers
- Ability to thrive in a fast-paced environment

**Additional Information** Why join NRMA?**

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

- We made the 2022 AFR Boss Best Places to Work List
- Work with WGEA cited Employer of Choice for Gender Equality
- Certified as a Family Inclusive Workplace
- Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer
- Enjoy flexible work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
- Discounts on NRMA insurances
- Free Roadside Assistance
- 18 weeks paid primary and 4 weeks paid secondary parental leave
- Free NRMA Blue Membership
- At the NRMA Group, we are People Moving People and _diversity and inclusion_ are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve._
- We are proud to have been recognised in 2021 by the _Workplace Gender Equality Agency (WGEA)_ as being an Employer of Choice for Gender Equality and included in the Financial Review BOSS 2022 Best Places to Work list._