Martech Platform Manager

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. 

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years. 

If we do our job well, we genuinely add to the prosperity of our country and its people. 

How you'll make an impact

The MarTech Platform Manager is a hands-on technical specialist and leader responsible for the day-to-day operation and oversight of the AMP's core marketing technology platforms, specifically Adobe Experience Platform and Marketing Analytics. The role is pivotal in enabling data-driven marketing by ensuring seamless integration across platforms to support campaign execution through scalable and efficient data solutions. A core function is to oversee platform ops, working closely with stakeholders to deliver lifecycle marketing data requirements. You will play a critical role in driving platform strategy and own platform configuration and optimisation, working together with other teams including Marketing Business and Data Platforms team members.

You are accountable for the delivery of clear platform RACIs so that issues and changes are managed effectively, ensuring a seamless transition from data build to activation. You will champion best practice platform management, ensuring processes are followed, standards upheld, and business requirements consistently met. You will manage relationships with MarTech vendors and service providers, ensuring delivery against SLAs and value realisation. Your role is a key enabler of AMP's broader marketing and customer experience strategy, ensuring that technology investments translate into measurable business outcomes. 

Focus Areas

• Help define the strategic vision, roadmap, and data lifecycle management for the Adobe Experience and Marketing Analytics platforms, ensuring alignment with broader marketing OKRs.
• Evaluate and implement data solutions to enhance platform capabilities and marketing ROI. 
• Manage the daily platform operations across the Adobe Experience Platform and Marketing Analytics (MAP). Own and maintain a clear RACI model for platform responsibilities.
• Drive ongoing enhancements, automation, and optimisation by identifying opportunities for improved performance, security, scalability, and cost efficiency.
• Work closely with Adobe Experience and Marketing Analytics data engineers to design scalable, event-driven data solutions, leveraging the core capabilities the platforms have to offer.
• Partner with data governance teams to maintain data quality, governance and compliance.
• Lead change management, issue resolution, and release coordination.
• Ensure platforms are configured to support marketing BU objectives.
• Collaborate with Technology, Martech, Digital, and Data Science teams to align on data architecture, lineage, consent management, and platform interoperability.
• Ensure seamless integration with enterprise systems and support onboarding of new data sources.
• Act as a key contact for all internal and external stakeholders from a platform operations perspective.

What you will bring to the role

• Demonstrated experience in platform management, product ownership, or relevant technical leadership roles, ideally within digital experience or cloud environments.
• Bachelor's degree in IT, Data, Marketing, or related field preferred.
• Certifications in Adobe, data management, or project management preferred.
• Hands-on knowledge of cloud infrastructure (preferably AWS) and experience with enterprise digital platforms (e.g., Adobe Experience Platform or comparable). 
• Hands-on experience with data ingestion pipelines (batch, streaming, edge), identity stitching, and profile unification.
• Hands on knowledge and competence with XDM schema design and managing datasets for scalable data solutions.
• Hands on knowledge and competence understanding of data architecture, APIs, and integration frameworks.

You'll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find AMP quite liberating. 

Why we think you'll love working at AMP

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on – better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work. 

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work. 

Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. 

We believe in the power of inclusion and diversity

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. 

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. 

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website

Ready to create your tomorrow?

If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don't procrastinate We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.