Technology Operations Analyst

**15month_Fixed Term Contract**:
**Who is Equifax**:
**As a global data, analytics, and technology company, we play an essential role in the economy by helping consumers, companies and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and technology lets us create the insights that power decisions to move people forward.**:
**With the global power of over 13,000 dedicated, smart, and passionate team members, we help people live their financial best.**:
**Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**:
**What you’ll do**

**The Technology Operations Center (TOC) Operator/ Analyst will provide Monitoring and Event Management utilizing state of the art technology monitoring and analysis tools. The role provides an “eyes on glass” presence to ensure that system degradation or failure is identified immediately. This person will also be provided with the tools and training to react to the alerting triggered by our monitors by providing first level analysis and in most cases performing an action to mitigate the issue. The ability to communicate well verbally and in written form is key as this person will transition to take part in Incident Management following the identification of a problem.**:
**This support is provided 12 hours, 7 days a week, with teams working in shifts across Australia and the other 12 hours is covered by the United States.**:
**Reporting into the technology duty officer, this role works in conjunction with the Equifax service desk to provide support for our clients.**:

- **Ensure maximum service availability and performance of the systems they support**:

- **Effectively communicate incidents to customers, internal business and management teams, and technology partners.**:

- **Provide support services for Engineering and other technical teams**:
**You’ll support 8 hour day shifts that cover 7 days a week 10am-6pm or 2pm-10pm (changes to 9-9 outside daylight savings)**:
**What experience you need**:

- **Background in performing initial analysis of alert events to determine next steps**:

- **Perform basic System administration tasks in order to provide level 1 service support**:

- **Take an active role in Incident Management bridge lines and chats. Be able to coordinate lower priority issues, ensuring the proper teams are engaged, moving the incident investigation in a positive direction, ensuring the incident is resolved in a timely fashion, and updating incident record documentation.**:

- **Fault handling and escalation (identifying and responding to faults on systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).**:

- **Maintenance of WIKI and technical documentation (for TOC) of processes and procedures used throughout normal operations.**:

- **Ability to work with a diverse group of technical teams and non technical people..**:

- **Have a great sense of prioritization - being able to manage multiple tasks and prioritize the critical tasks ahead of others.**:

- **Ability to learn new technologies and tools quickly with the appropriate level of training and guidance.**:
**What could set you apart**
- **Excellent communication skill**:

- **Attitude**:

- **Accountable**:

- **Brave**:

- **Curious**:

- **Collaborative**:

- **Individualist**:

- **Trustworthy**:
**We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.**:
**Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability.**: