Commercial Analyst

**About us**

We’re proud to be **Australia's #1 Technology Great Place to Work 2025 for the second year running**This is in addition to being **Great Place to Work Certified 2024.**We've also won the **2024 Gallup Exceptional Workplace Award globally**

Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service model, we’re trusted by our customers to provide the services that enable their business success.

We have made it our challenge to make our people feel good and love the work they do. Because of this, our people are energised and motivated in their work.

We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home. #LI-Hybrid

The Commercial Analyst is responsible for investigating and analysing complex data sets to ensure the accuracy and integrity of customer contracts, billing, and associated third-party supplier costs. This role is critical to identifying discrepancies, validating commercial terms, and supporting the integrity of both revenue and cost. The analyst collaborates closely with Commercial, Sales Operations, Deal Desk, Product & Architecture, and Service Delivery teams to provide analytical support and commercial insights to the commercial team — aimed at driving key event outcomes, ensuring compliance, and enhancing revenue and cost assurance processes through continuous improvement.

**Why Us?**:
- We have been awarded **Australia's #1 Technology Great Place to Work 2025 for the second year running**:

- We're **Great Place to Work Certified 2024.**:

- We have been named a **Global Winner of the 2024 Gallup Exceptional Workplace Award**:

- We're the **#1 Managed Services Cloud business in Australia.**:

- We have the **highest Net Promoter Score on the ASX,** the World's best customer experience & crowned in 2020 at the World Communications Awards.
- ** You’ll make an impact**: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
- ** We Invest in you**: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.

**What you'll be doing**:
- Investigate and analyse complex data sets and perform end-to-end commercial assurance processes to identify anomalies, gaps, or leakages.
- Perform validation and reconciliation of third-party supplier costs and contract alignment.
- Cross reference with linked customer services and products to minimise profit gaps between cost of delivery and billing of those customer services.
- Audit customer service, pricing, and contract terms based on trigger events
- Audit cost of sale to ensure correct cost allocations amongst BU’s and correct recharges by vendors for maintenance, support and licensing.
- Assist the Commercial Operations Specialist to identify Key Event opportunities
- Streamline and automate assurance processes and controls to minimise end-user effort and maximize the timeliness and accuracy of output.
- Thorough resolution of customer disputes or issues, whilst working with stakeholders to resolve and eliminate root causes
- Increase Assurance Control scope by following the Risk control matrix and
- Identify issues and areas of potential revenue leakage and exposure in current business processes and/or systems.
- Manage Cloud Services related ETC (Early Termination Charge) matters
- Assist in projects involving process redesign, system improvements, and automation to ensure revenue accuracy, timeliness and completeness.
- Assist in mapping processes and documentation to enable automation of manual functions as directed.
- Deliver regular reports, dashboards, and insights to senior management

**Your ideal skills and experience**:
- Tertiary degree in accounting, commerce, business, or a related area
- 5 - 10 years’ experience in data analysis, commercial or financial analyst roles
- Advanced Excel and SQL skills is essential
- Background in IT, Cloud Services, Hosting or underlying technologies
- Understanding of P&L
- Experience in dashboard reporting (Power BI) would be an advantage