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Technology Support Analyst

2 weeks ago

North Sydney, Australia MLC Life Insurance Full time

Are you committed to bringing your best to life every day?

At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group.

We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most - and that’s a great purpose to bring us together at work every day.

We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future.

**The Role**

Reporting in to the Tech Hub Lead, the Technology Support Analyst is responsible for resolving a wide variety of technical issues being experienced by the business users.

Acting as the first point of contact for all business users, you will be responsible for resolving any end user computing issues, troubleshooting, identifying any reoccurring issues, and working with the Workplace Operations and Workplace Engineering teams or other wider technical support teams.

Where necessary, you will be prepared to escalate to other service level teams and share insights or recommendations to provide a better overall solution for the business.

**About you**

A Technology Support Analyst with a minimum of 2+ years of experience in a similar capacity, you possess the ability to resolve a range of technical for business users.

Your friendly and pragmatic approach will enable you to build rapport and maintain relationships with various stakeholders in the organisation, at the same time enabling you to remove ambiguity and achieve the best outcomes in all situations.

Lastly, you are a customer-focused individual with the desire to continually improve the level of service extended to both our internal and external customers.

**Bringing our best to life - why join us?**
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.

**Primary Location**: AU-NSW-North Sydney

**Work Locations**: Level 5, 177 Pacific Hwy Level 5 177 Pacific Hwy North Sydney 2060

**Job**: Information Technology

**Organization**: MLC Limited

**Schedule**: Permanent

**Employee Status**: Group Level 2

Full-time

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**Job Posting**: 22-Aug-2024, 11:28:14 PM