Technology Support Analyst

6 days ago

North Sydney, Australia MLC Life Insurance Full time

Are you committed to bringing your best to life every day?

At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group.

We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most - and that’s a great purpose to bring us together at work every day.

We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future.

**The Role**

Reporting in to the Tech Hub Lead, the Technology Support Analyst is responsible for resolving a wide variety of technical issues being experienced by the business users.

Acting as the first point of contact for all business users, you will be responsible for resolving any end user computing issues, troubleshooting, identifying any reoccurring issues, and working with the Workplace Operations and Workplace Engineering teams or other wider technical support teams.

Where necessary, you will be prepared to escalate to other service level teams and share insights or recommendations to provide a better overall solution for the business.

**About you**

A Technology Support Analyst with a minimum of 2+ years of experience in a similar capacity, you possess the ability to resolve a range of technical for business users.

Your friendly and pragmatic approach will enable you to build rapport and maintain relationships with various stakeholders in the organisation, at the same time enabling you to remove ambiguity and achieve the best outcomes in all situations.

Lastly, you are a customer-focused individual with the desire to continually improve the level of service extended to both our internal and external customers.

**Bringing our best to life - why join us?**
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.

**Primary Location**: AU-NSW-North Sydney

**Work Locations**: Level 5, 177 Pacific Hwy Level 5 177 Pacific Hwy North Sydney 2060

**Job**: Information Technology

**Organization**: MLC Limited

**Schedule**: Permanent

**Employee Status**: Group Level 2

Full-time

:
**Job Posting**: 22-Aug-2024, 11:28:14 PM

  • Data Analyst

    2 days ago

    Sydney, New South Wales, Australia SKL Technology Full time $180,000 - $198,000 per year

    Initial 12-month rolling daily-rate contract available for a Junior Business Intelligence Analyst. Open to candidates based in Sydney only. Australian Citizenship is required for this role.Our client is a large organisation in the health & insurance industry. They are looking to recruit a Business Intelligence Analyst for one of their data product teams.Key...

  • IT Business Analyst

    5 hours ago

    Sydney, New South Wales, Australia SKL Technology Full time $104,000 - $150,000 per year

    IT Business Analyst – Enterprise DeliveryPermanent roleHybrid workingThe OpportunityWe're looking for an experienced IT Business Analyst to join a growing Enterprise Delivery function driving large-scale projects across risk, compliance, and platform enablement.In this role, you'll connect business and technology teams - ensuring priorities are clear,...

  • Technology Commercial/ Procurement Analyst

    2 weeks ago

    North Parramatta, Australia Catholic Education Diocese of Parramatta Full time

    **Job no**: 508280 **Work type**: temporary full-time **Location**: Catholic Schools Parramatta Diocese **Categories**: Information Technology **About the opportunity**: We are currently seeking an experienced Technology Commercial Analyst for a 12-month fixed-term contract to support the provision of commercial and procurement services across IT projects...

  • Technology Risk Analyst Financial Services

    2 weeks ago

    North Shore, Australia Robert Half Full time

    Newly created position for a Technology Risk Analyst to support the Line 1 and 2 risk functions for an ASX Listed organization. The Company A recognisable brand in the financial services sector with an established presence, the business continues to grow, and are going through large risk transformation to uplift their existing framework. With an excellent...

  • Technology Risk Analyst

    6 days ago

    Sydney, New South Wales, Australia Tribus Full time $80,000 - $120,000 per year

    Technology Risk Analyst – Compliance TechnologyLocation: SydneyA leading global proprietary trading firm is seeking an experiencedTechnology Risk Analystto join its Compliance Technology function in Sydney. The ideal candidate will have a strong background in technology risk, regulatory compliance, and SDLC audits, with a deep understanding of trading...

  • Technology Risk Manager

    1 week ago

    North Sydney, Australia Allianz Technology Full time

    **TECHNOLOGY RISK MANAGER - ALLIANZ TECHNOLOGY | SYDNEY, NSW** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers,...

  • Production Support Analyst

    1 week ago

    North Sydney, Australia NextGen.Net Full time

    Company Description **NextGen** is Australia's leading provider of non-proprietary Software as a Service (SaaS) technology solutions to the mortgage lending industry. We are focused on delivering quality products and services to a range of financial institutions and intermediaries. Our_ 'ApplyOnline'_ platform is an industry standard in the provision of...

  • Commercial Analyst

    6 days ago

    Sydney, Australia Macquarie Technology Group Full time

    **About us** We’re proud to be **Australia's #1 Technology Great Place to Work 2025 for the second year running!**This is in addition to being **Great Place to Work Certified 2024.**We've also won the **2024 Gallup Exceptional Workplace Award globally!** Macquarie Cloud Services are the Australian specialists in cloud services for business and...

  • Production Support Analyst

    2 days ago

    North Sydney, Australia NextGen.Net Full time

    Company Description **NextGen.Net** is Australia's leading provider of non-proprietary Software as a Service (SaaS) technology solutions to the mortgage lending industry. We are focused on delivering quality products and services to a range of financial institutions and intermediaries. Our_ 'ApplyOnline'_ platform is an industry standard in the provision of...

  • Desktop Support Analyst

    2 weeks ago

    North Sydney, Australia Gallagher Full time

    About Us: Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or...