Call Centre Agent

2 weeks ago

Melbourne, Australia Anglicare SA Full time

Who are we looking for?

What can you expect to be doing?

Ensure a positive experience for all prospective and existing customers and other stakeholders
Deliver high quality customer service by responding effectively and efficiently to customer enquiries to maximise outcomes for prospective customers, community members and staff.
Provide education across multiple areas of the business, such as family services, mental health and early learning assessment processes
Build rapport and engage with customers, ensuring they are receiving the right information to suit their circumstance.
Provide exceptional customer service to all prospective customers with the aim of converting enquiries to new customers for the business by proactively communicating programmes and managing the referral process.

What do you need to bring?

Outstanding interpersonal skills with the ability to provide exceptional customer service
An empathetic and compassionate nature
Ability to effectively liaise with a diverse range of internal and external clients
Although not essential, certificate in Customer Services or Call Centre Communications will be highly regarded

Who is AnglicareSA?

As one of SA’s largest social services provider, AnglicareSA makes a positive difference to the lives of more than 50,000 people each year. Our 1,800 staff and 400 volunteers support individuals, families and communities, responding to their immediate need and working with them to build capacity to restore and maintain dignity and control in their lives. Our services are broad, supporting people at every stage of life.

We believe in social justice, the equal worth of each citizen, equality of opportunity and the importance of strong communities. Together we change lives.
What we offer:
Access to our fantastic salary packaging options - increase your take home pay by decreasing the amount of tax you pay
Banking benefits, health care discounts, gym membership offers, paid parental leave, and much more
A diverse and supportive team culture who have a focus on improving lives by working collaboratively
Work from home flexibility on Tuesdays and Thursdays to help you reclaim your work life balance

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 per week

**Salary**: From $3,500.00 per month

**Benefits**:

- Gym membership
- Work from home

Schedule:

- 8 hour shift
- Flexible hours

Supplementary Pay:

- Performance bonus

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