Call Centre Operator

3 days ago

Ballarat, Australia HAYS Full time

Customer service roles available for people with great customer service skills office setting, great salary

**Your new company**
**Do you want to work in the Ballarat GovHub? This is your opportunity to kickstart your career in a well established organisation. Seeking customer service focused professionals to work in their busy call centre. Due to the continual busy environment, positions have become available for experienced and bubbly customer service professionals to join their evolving workforce. You could be the next valuable addition to the team who is focused on assisting Victorians.**

**Your new role**
**Your new career will involve some of the following**:
***
- **Provide an accurate and efficient response to internal & external customers**:

- **Acknowledge and resolve escalated enquiries and accurately record and refer unresolved issues through the appropriate channels**
***:

- **Work collaboratively as an efficient Team member, participating in learning & development activities, continuous improvement initiatives, and assisting colleagues to meet team objectives**
***:

- **Ensure data integrity and the privacy of personal information is maintained**
***:
***:

- **Demonstrate effective questioning techniques to establish and resolve customers' needs at initial contact**
***:

- **Exercise judgment to effectively deal with challenging situations and take appropriate action following established policies and procedures.
**What you'll need to succeed**

**In order for you to be successful in this role, you will need to demonstrate the following;***
- **Excellent communication and interpersonal skills with demonstrated experience in providing excellent customer service to a diverse audience**
***:

- **Ability to provide accurate and timely advice to customers via multiple channels**
***:

- **Competent computer literacy skills, including data entry and a firm understanding of MS Office**
***:

- **Demonstrated commitment to professional and personal development and on the job training**
***:

- **Excellent organisational skills with the ability to multi-task and prioritise conflicting deadlines.**

***

**What you'll get in return**

**Should you be successful, you will get;***
- **3 weeks of initial thorough training**
***:

- **Long term stability & upskilling**
***:

- **On-going mentoring and support**
***:

- **Competitive hourly rate**
***:

- **Work hour flexibility (between 25-38 hours a week)**
***:

- **Close to public transport & onsite parking**
***:

- **Exposure to working in a state of the art Government building.**

**There is a requirement for successful applicants to be able to work 25-38 hours over 5 days, Part time options can also be discussed including school drop off/pick up hours**

***

**between the hours of 8am-6pm,**

**These roles are due to commence in September with multiple intakes.**

**between the hours of 8am-6pm, with the occasional Saturday shift between 8.30am-12.30pm.**

**These roles are due to commence on the 4th of January or the 11th of January,**

***

**What you need to do now**

**LHS 297508** #2694183

  • Call Centre Operator

    2 weeks ago

    Ballarat, Australia HAYS Full time

    Call centre opportunity for customer service orientated people, Great training and salary! multiple roles **Your new company** *** **Do you want to work in the Ballarat GovHub? This is your opportunity to kickstart your career in a well established organisation. Seeking customer service focused professionals to work in their busy call centre. Due to the...

  • Call Centre Operator

    7 days ago

    Ballarat, Australia HAYS Full time

    Kick start your career within the Ballarat GovHub working to assist others in a call centre environment. **Your new company** This is your opportunity to jump into a new, fast paced position working in the state of the art Ballarat GovHub. Seeking customer service focused professionals to work in their busy call centre. Due to the continual busy...

  • Call Centre Agent

    2 days ago

    Ballarat, Australia Anglicare SA Full time

    Who are we looking for? What can you expect to be doing? Ensure a positive experience for all prospective and existing customers and other stakeholders Deliver high quality customer service by responding effectively and efficiently to customer enquiries to maximise outcomes for prospective customers, community members and staff. Provide education across...

  • Call Centre Consultant

    7 days ago

    Ballarat, Victoria, Australia Serco Full time $50,000 - $70,000 per year

    Full Time and Part Time Customer Service roles availableCompetitive remuneration + Additional benefitsGreat career opportunities to support one of our State Government ClientElevate your customer service career with Serco by joining our award-winning Contact Centre team supporting our State Government client. We are committed to providing a safe and...

  • Customer Service Operator

    2 weeks ago

    Ballarat, Australia JK Personnel Full time

    Extensive paid training - Hybrid work from home and within a positive and supportive team - Opportunity to attain a secure customer service role **The Company**: JK's Client is one of the world's largest IT service companies whose vision is to help the businesses they partner with to deliver and drive technology led transformations. Having been ranked...

  • Centre Technician

    2 weeks ago

    Ballarat, Australia Pirtek Australia Full time

    **The Company** Proudly Australian, with over 43 years in the business, Pirtek specialises in fluid transfer solutions through mobile “onsite” service with replacement of hydraulic and industrial hose and fittings. Pirtek Ballarat requires a motivated, enthusiastic person who takes pride in their work to join their team as a Centre Technician for...

  • ▷ 15h Left: Early Childhood Centre Manager

    3 weeks ago

    Ballarat, Australia Randstad Education Australia Full time

    Overview Centre Manager | Lead a Thriving Service in Ballarat! Location: Ballarat, VIC What we offer you Are you ready to step into a leadership role where you are truly valued? We are looking for an inspiring and dynamic Early Childhood Centre Manager to lead our passionate team in beautiful Ballarat. This is a chance to shape the future of early...

  • Fuel and Convenience Centre Associate

    4 weeks ago

    Ballarat, Australia Kaizen Lab Inc. Full time

    Join our Team! Peninsula Co-op is a Vancouver Island‑based co‑operative with a mission to build strong communities and benefit its member‑owners. With approximately 450 staff, Peninsula Co‑op operates 17 retail fuel and convenience centres, 10 liquor stores, 3 commercial card lock and home heating outlets, and a full‑sized food store. The...

  • Operations Training Team Leader

    1 week ago

    Ballarat, Australia Victorian Government Full time

    **Overview**: **Work Type**:Ongoing - Full-time **Salary**: $120,000 - $125,000 **Grade**:Grade not specified **Occupation**:Occupation not specified **Location**:Grampians - Ballarat **Reference**:2301Lead and support training teams to drive performance and effective learning.- Equip frontline staff with the skills and confidence to perform safely and...

  • Family Physicians

    2 weeks ago

    Ballarat, Australia Island Health Full time

    Family Physicians - James Bay Urgent and Primary Care Centre (100-1465) Reference Number 100-1465 Island Health has exciting opportunities for Family Practitioners to work at the James Bay Urgent and Primary Care Centre (JBUPCC). Large group of Family Practitioners in team based care: - Join a team of primary care providers and other allied health staff...