Call Centre Operator

7 days ago

Ballarat, Australia HAYS Full time

Call centre opportunity for customer service orientated people, Great training and salary multiple roles

**Your new company**
***
**Do you want to work in the Ballarat GovHub? This is your opportunity to kickstart your career in a well established organisation. Seeking customer service focused professionals to work in their busy call centre. Due to the continual busy environment, positions have become available for experienced and bubbly customer service professionals to join their evolving workforce. You could be the next valuable addition to the team who is focused on assisting Victorians.
**Your new role**
**Your new career will involve some of the following**:
***
- **Provide an accurate and efficient response to internal & external customers**:

- **Acknowledge and resolve escalated enquiries and accurately record and refer unresolved issues through the appropriate channels**
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- **Work collaboratively as an efficient Team member, participating in learning & development activities, continuous improvement initiatives, and assisting colleagues to meet team objectives**
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- **Ensure data integrity and the privacy of personal information is maintained**
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- **Demonstrate effective questioning techniques to establish and resolve customers' needs at initial contact**
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- **Exercise judgment to effectively deal with challenging situations and take appropriate action following established policies and procedures.
**What you'll need to succeed**

**In order for you to be successful in this role, you will need to demonstrate the following;***
- **Excellent communication and interpersonal skills with demonstrated experience in providing excellent customer service to a diverse audience**
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- **Ability to provide accurate and timely advice to customers via multiple channels**
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- **Competent computer literacy skills, including data entry and a firm understanding of MS Office**
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- **Demonstrated commitment to professional and personal development and on the job training**
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- **Excellent organisational skills with the ability to multi-task and prioritise conflicting deadlines.**

***

**What you'll get in return**

**Should you be successful, you will get;***
- **3 weeks of initial thorough training**
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- **Long term stability & upskilling**
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- **On-going mentoring and support**
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- **Competitive hourly rate**
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- **Work hour flexibility (between 25-38 hours a week)**
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- **Close to public transport & onsite parking**
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- **Exposure to working in a state of the art Government building.**

**There is a requirement for successful applicants to be able to work 25-38 hours over 5 days**

**between the hours of 8am-6pm, with the occasional Saturday shift between 8.30am-12.30pm.**

**What you need to do now**

**LHS 297508** #2691054

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