Duty Manager, Ticketing Services

**Job no**: 493791
**Work type**: Casual
**Location**: Melbourne - CBD
**Categories**: Ticketing Services
- Lead and motivate key ticketing service teams
- **Casual position**:

- Work in an iconic landmark conveniently close to public transport

**About the Role**

The Duty Manager, Ticketing Services will ensure the successful operational delivery of day-to-day ticketing services. In this role, you’ll support and lead the Assistant, Ticketing services team towards always providing a high level of efficiency and customer service.

**Casual position. Band 3.1 $39.53 per hour + 25% casual loading & superannuation.**

**About you**

We’re seeking a confident, enthusiastic and passionate leader dedicated to making every customer experience remarkable. You align with our values and are genuine when interacting with people. If you have proven experience in delivering excellent customer service for event ticketing, we want to hear from you

Due to the scheduling of live performances and to support the 7-day Ticketing Services operations, the rostering of hours and days of work for this role will vary each week.

**Your Skills and Experience (selection criteria)**
- Substantial experience in delivering customer service for event ticketing
- Demonstrated experience in effectively leading and improving the performance of a team in a customer service environment
- Moderate experience in financial reconciliation
- Proven experience in conflict resolution and creative problem solving - a high capacity to solve customer complaints
- Excellent planning and organisational skills
- Experience in the use of Tessitura will be highly regarded

**About the Team**

The Customer Service team sits within the Customer Experience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit. The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Concierge, Guided Tours and Applications that support all these areas.

**About Arts Centre Melbourne**

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

**Enjoy Team Member Benefits**
- Complimentary tickets
- Discounts at food & beverage outlets
- Discounted commuter benefits and onsite parking
- Access to wellbeing activities and learning and development programs
- Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.

**Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.**

**Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.**

LI-DNI

**Advertised**: 10 Jan 2025 AUS Eastern Daylight Time
**Applications close**: 20 Jan 2025 AUS Eastern Daylight Time