Contract and Performance Manager

**Do you demonstrate a motivated and self-driven attitude, with the ability to drive continuous **improvements** and development of best **practice** **management** system standards?**:
**Ability to demonstrate **a technical understanding of Contractual and Legislative requirements, coupled with experience in a Correctional environment.**:
**Full-Time salary package $145,000 - $153,000 (inclusive of superannuation) plus annual bonus.**:
**About The GEO Group Australia**:
We are the country's leading provider of outsourced correctional services, operating in NSW and VIC. GEO aims to deliver better corrections and create safer communities. We focus on providing a continuum of care and integration of services to make a real difference in the lives of people we work with. Our company is defined by us always acting with **Integrity**, showing everyone **Respect** without fail, being **Accountable** at all times, always being **Agile** and continuously looking for opportunities to be **Innovative**.

**About Ravenhall Correctional Centre**:
**Ravenhall** is Victoria’s largest, medium security prison for adult sentenced and unsentenced males. Its contemporary campus-style design provides a safe and humane environment that enables and nurtures GEOs Continuum of Care operating philosophy.

Ravenhall also has a dedicated Forensic Mental Health Unit, a specialised Closed Supervision Unit for prisoners with significant challenging behaviours, and a small Mission Based Unit for prisoners who have never been in custody before. In recognition of the importance of Continuum of Care, Ravenhall extends its presence into the community by providing ex-prisoners with access to post-release support at GEO’s Community Reintegration Centre.

With key focus on young adult offenders, Aboriginal and those with complex and mental health needs, prisoners at Ravenhall have significant opportunities to engage in work, education, programs and services, through an evidence based approach to reduce re-offending.

Ravenhall’s unprecedented emphasis on offender rehabilitation and reintegration is evidenced through collaborative and integrated relationships with key Alliance service partners including Forensicare, Correct Care Australia, YMCA, Honeywell and Bendigo Kangan Institute of Tafe.

To learn more about Ravenhall Correctional Centre, click here.

**About the role**:
The Contract and Performance Manager (CPM) is responsible for providing assurance to the General Manager that systems and controls are implemented to properly capture and report on performance indicators and service specifications / service delivery outcomes in accordance with Contract terms, as well as adherence to all relevant legislation, policies, and standards.

**The CPM is responsible for**:

- Professional relationships with the client and key stakeholders are developed and always maintained.
- Risks are identified through controls and processes so that they can be effectively managed by the Centre.
- Performance oversight, controls and processes are continually assessed for improvement.
- Management plans and reports required under the contract and the Company are facilitated, reviewed, and validated to enable timely submission; and
- The Company’s Integrated Management System (GEO GRC) is effectively implemented at the Centre and certified by accredited, third party certification body, where required, as complying with the relevant best practice standards.

You will be accountable for providing support across Contract management and Risk management, liaising with internal/external stakeholders and oversight agencies, providing expert advice for continuous improvement plans, providing analytical data and reporting that complies with the best practice standards, and ensuring Integrated Management systems are properly implemented as required by the contract or company policy.

You will also carry out duties as directed by the General Manager or the Company including assisting with tender preparation, contract variations and conducting peer reviews as required at any of the Centres managed by the Company.

**Key Selection Criteria & Accountabilities**:
**Essential**
- Demonstrated experience in implementing and maintaining a Quality Management System in accordance with the requirements of AS/NZS ISO 9001, good knowledge of AS/NZS ISO 31000 and familiarity with other applicable, best practice management systems standards.
- Demonstrated management experience in the area of contract and project management that included a governance, risk and compliance assurance focus.
- Recognised as, or have the ability to rapidly acquire recognition as, a qualified internal auditor of quality systems and conduct compliance assessments against contractual and legislative requirements.
- Knowledge of or the ability to rapidly acquire knowledge of procedures and issues as related to a correctional environment.
- High level communication and interpersonal skills (including analyt