Operations Shift Manager, AMZL

Here at Amazon we are currently seeking for experienced Operations Shift Manager to join the business and play a critical role in leading our team of associates within our Delivery Station at Mulgrave, Melbourne.

Do you have a passion for motivating, mentoring, and coaching a team? Do you pride yourself in maintaining the highest levels of safety, quality, attendance and performance? As an Operations Manager, you will play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Key job responsibilities

• Leading and developing a team of Amazon associates
• Maintaining Health and Safety standards, while promoting a Health and Safety culture on-site.
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
• Proactively identifying and leading process improvement initiatives and Lean tools
• You'll need to push, pull, squat, bend, and reach varying weights.

A day in the life

You will be an inspiring leader within our Delivery Stations, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you'll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.

BASIC QUALIFICATIONS

• Working experience in Operations, Supply Chain/Logistics, or a related field,
• Experience as a manager, involving sizable teams; you're a natural at motivating others around you and building strong relationships,
• Demonstrate ability in problem-solving and analytical capabilities: conducting and driving Dive Deep analysis on complex processes,
• Excellent communication skills, both verbal and written,
• Experience with performance metrics and process improvement,
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays,
• Authorized to work in Australia without sponsorship.

PREFERRED QUALIFICATIONS

• Bachelor's Degree or Relevant Amazon Experience
• You're competent: able to manage high levels of ambiguity, while thriving in a dynamic and fast-paced work environment,
• You already have experience of planning, performance metrics, process improvement and Lean or Kaizen techniques and methodologies.

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Key job responsibilities

Leading and developing a team of Amazon associates

Maintaining Health and Safety standards, while promoting a Health and Safety culture on-site.

Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.

Proactively identifying and leading process improvement initiatives and Lean tools

You'll need to push, pull, squat, bend, and reach varying weights.

A day in the life

You will be an inspiring leader within our Delivery Stations, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you'll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.

• Experience building and managing large and high performance teams
• Experience communicating technical details verbally and in writing
• Experience with analytical tools and ability to dive deep into metrics and reporting

• Experience with performance metrics and process improvement and Lean techniques
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience with Microsoft Office including Outlook, Word, and Excel

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.