Ecommerce Customer Service Administrator

1 week ago

Dandenong, Australia My Happy Helpers Full time

As we continue to grow, we’re looking for an **Ecommerce** Customer Service/Admin Superstar to join our team here at My Happy Helpers.

If you love customer service, have a flair for admin, and have a keen eye for detail, we want YOU

**About us**:
My Happy Helpers is an innovative brand that designs, manufactures, and sells kids' furniture and toys online.

**The Role**:

- Full-time: Monday to Friday, 8:00 AM - 4:00 PM _(this can be shuffled a little, however, it is a FULLTIME role, so please don't ask for part-time)_
- Location: Dandenong South

This role helps customers with purchase questions, complaints, warranty parts - both on the phone, online and in person. You will be responsible for returns, delivery problems, queries and processing orders across all platforms.

**What can offer**:

- Onsite Parking
- Retail award rates
- Generous Staff Discounts
- Small team environment
- Flexibility and a dynamic friendly working environment

**Main duties and responsibilities**
- Fulfilling customer orders and booking couriers - globally
- Organising replacement parts for warranty claims
- Exercising judgement and adhering to warranty and returns policies
- Processing Trade orders
- Processing NDIS orders and ensuring direct communication with NDIS customers to ensure funds are obtained, or orders are cancelled
- Responding to Customer online enquiries
- Adhere to OH&S policies at all times.
- During non peak times, this role will require helping in the warehouse with adhoc duties, stock takes, admin tasks, stock quality checks and other undefined ad hoc tasks.

The above list is not exhaustive and the role may change to meet the overall objectives of the company.

**Other duties**

Fulfil other duties as required by management and other department personnel as requested/required.

**Person Specification**

**Experience**
- Shopify Knowledge, Shipping Carrier Knowledge. Specific Product Knowledge - to be learnt on the job.

**Knowledge**
- OH&S Training will be provided

**Skills & competencies**
- **Customer service focused**:committed to providing exceptional customer service across all channels - written, phone and face to face.
- **Communication**:the ability to communicate clearly and concisely**,**varying communication style depending upon the audience.
- **Attention to detail**: excellent attention to detail and written skills when communicating with others, both internally and externally. This skill is a non negotiable.
- **Teamwork**: willingness to assist and support others as required and get on with team members.
- **Time management/organisation**: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.

**Personal attributes**
- Professional approach.
- Ability to work under pressure.
- Organisational and time management skills.
- Excellent attention to detail.
- Confident manner.
- Positive approach to change.

Pay: $55,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Application Question(s):

- How many years Ecommerce experience do you have?
- How many years Customer Service / Administration experience do you have?

Work Authorisation:

- Australia (required)

Work Location: In person

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