Technical Support Specialist

1 week ago

Brisbane, Australia Micromine Full time

Join one of the world’s premier mining technology companies
- An established business, operating for 36 years, with 22 offices globally
- An enjoyable team culture, work from home (WFH) options, and great benefits

**About Us**

Founded 36 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our products used in more than 90 countries.

**What We Offer**

An established multinational business, that is growing fast, with great benefits:

- A generous salary with opportunities for professional development.
- Work from home (WFH) options to balance work and home life.
- Free gym membership.
- Discounted private health insurance.
- An opportunity to work within the mining technology sector.
- An enjoyable team culture.

**About The Opportunity**

As the Technical Specialist, based at our Fortitude Valley office in Brisbane, you will play a vital support role for customers of our data management solution, Micromine Geobank. Being at the forefront of client interactions, your work will solidify customer relationships and ensure their satisfaction with Micromine's products and services

Reporting directly to the Technical Support Team Lead (Data Systems), your key responsibilities will include:

- Scoping, configuring, and deploying Micromine Geobank for customers.
- Ensuring enhancement requests, bugs, and development issues are raised and resolved.
- Providing input during the product development cycle.
- BETA testing new versions and products to check improved functionality.
- Providing general IT support for staff within the Brisbane office, including hardware and software, as well as new starter setup.

**About You**

You will have an interest in computer software as well as proven experience within help desk, technical support, or database administration positions.

Other key skills, experience, and qualifications:

- A tertiary qualification in IT, engineering, or another related technical discipline.
- Proficiency with Microsoft SQL Server, including configuration and usage.
- Experience with importing and exporting SQL databases.
- Prior exposure to basic IT support, including installation, configuration, and troubleshooting of computers and office equipment.
- Whilst not essential, previous experience within the Mining industry will help you hit the ground running.

**Next Steps**

Video

  • Technical Support Specialist

    21 hours ago

    Brisbane, Queensland, Australia beBeeSupport Full time $90,000 - $117,000

    Technical Support SpecialistWe're seeking a highly skilled and organised Technical Support Specialist to join our national team.About the RoleThis is a key position within our IT department, responsible for providing centralised support and services to the business.Provide first- and second-level technical assistance to end-users via phone, remote offices,...

  • IT Technical Support Specialist

    2 days ago

    Brisbane, Queensland, Australia beBeeit Full time

    About the RoleWe are seeking an experienced IT Support Specialist to join our team. As a key member of our technical support team, you will provide high-level technical assistance and troubleshooting services to clients across various sites.Key Responsibilities:

  • Senior Technical Support Specialist

    2 hours ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $120,000

    Job DescriptionWe are seeking a highly skilled Technical Applications Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service and technical support for our laboratory equipment portfolio.The ideal candidate will have a strong background in a scientific discipline and excellent communication...

  • Technical Applications Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeTechnicalApplications Full time $80,000 - $85,000

    Job Title: Technical Applications Specialist">Description:We are seeking an experienced Technical Applications Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service and technical support for our laboratory equipment portfolio.This is a challenging and rewarding role that requires strong...

  • Technical Support Specialist

    2 days ago

    Brisbane, Queensland, Australia beBeeSupport Full time $90,000 - $120,000

    Job DescriptionThe Technical Support Specialist plays a pivotal role in ensuring the seamless operation of our business systems.This individual will provide system administration and support services for various systems, including finance, asset management, HRIS, payroll, and CRM.Responsibilities include analyzing business processes, designing systems, and...

  • Technical Customer Support Specialist

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Job Overview\The role of a Technical Customer Support Specialist is to provide exceptional customer service and support to clients, ensuring their experience is seamless and satisfying.\

  • Technical Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Kaizen Global Technologies Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Kaizen Global TechnologiesAustralia Talent Hunt |Senior Talent Acquisition Specialist- Cyber Security |NSE 1, NSE 2, NSE 3 CertifiedExperience: 7+ yearsLocation: Sydney, Australia - HybridEligibility: Candidates must have the right to work in Australia (Citizen,...

  • Technical Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Kaizen Global Technologies Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Kaizen Global TechnologiesAustralia Talent Hunt |Senior Talent Acquisition Specialist- Cyber Security |NSE 1, NSE 2, NSE 3 CertifiedExperience: 7+ yearsLocation: Sydney, Australia - HybridEligibility: Candidates must have the right to work in Australia (Citizen,...

  • Technical Specialist

    23 hours ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $90,000 - $110,000

    Job Overview:We are seeking a skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for providing technical support and assistance to ensure smooth operation of hardware, software, and network systems.Maintain and support desktop, laptop, printers, and mobile devices to guarantee optimal performance for...

  • Technical Support Expert

    2 days ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $120,000 - $150,000

    Job Title: Technical Field Specialist Job Description: The role of Technical Field Specialist is critical in ensuring high-quality service delivery and enhanced machine performance. This position involves proactive problem-solving, critical thinking, and taking initiative to meet customer supply demands. As a key member of our team, you will be responsible...