Technical Support Specialist

4 days ago

Brisbane, Australia Abacus dx Full time

**ABOUT THE ROLE**:

- Based in our Brisbane head office
- Manage incoming technical support requests and enquiries
- Provide first line troubleshooting support
- Manage CRM case creation and triage the request to the correct person
- Effective asset management
- Provide administrative and logístical support to the Operations, Technical Services, and Sales Teams
- Process and organise delivery of spare parts to the Technical Services team
- Work in an exciting entrepreneurial environment offering high-quality niche products and innovative solutions

**ABOUT THE OPPORTUNITY**:
We are seeking an enthusiastic technical support specialist to work in our world class facilities at Cannon Hill.

Develop your career with a company that truly celebrates and rewards your success through an annual awards night, bonus scheme, and generous salary package. This really is an outstanding opportunity to join an innovative, highly regarded company that offers excellent quality products to the Australian and New Zealand markets, where you can make a difference to people’s lives.

**DUTIES & RESPONSIBILITIES**:

- Management and maintenance of spare parts inventory
- Accurate and timely Salesforce CRM data entry
- Department administration duties
- Carry out repairs and testing of customers’ equipment
- Management of all spare parts processing for transfers, dispatch, invoicing, and stock checks
- Carry out system preparations as required
- Travel locally and internationally for training
- Contribute to the organisational culture and continuous improvement of Abacus dx
- Develop and maintain relationships with key opinion leaders and key customers in assigned territory
- Represent the company at local and interstate customer sites

**SKILLS & EXPERIENCE**:

- Engineering or science qualification
- Great teamwork skills
- Proven administration skills
- Varied system skills and experience with electronic and computer-driven systems
- Drivers licence
- Ability to work autonomously
- Ability to interpret, present and communicate technical information
- Analytical problem-solving skills
- Interpersonal and relationship-building skills
- Time management and prioritisation of tasks

**DESIRABLE**:

- Experience working with pathology or scientific instruments
- Restricted electrical licence certification or the ability to obtain one

**WE OFFER**:

- A fantastic working environment and team culture with open plan offices located close to cafes, public transport and other amenities
- Leadership and development programs
- A delivering value responsibly programme, focusing on engagement, inclusivity, and environmental impact
- Access to our Employee Assistance Program.
- Highly-competitive salary, bonus structure and company-sponsored superannuation contributions in line with Australian Super Guarantee

**ABOUT Abacus dx**:
Abacus dx is a leading distributor of medical diagnostic and life science products. Our success is attributed to our dedication in sourcing high quality, specialist products and by providing the highest levels of sales, marketing, and technical support. We pride ourselves on our values: Engage, Empower, Enhance, Excel.

**ABOUT Big Green Surgical**:
Big Green Surgical is a provider of specialised healthcare solutions across various surgical specialties throughout Australia and New Zealand. We represent 20 international suppliers of innovative products, supported by a caring and trusted team of industry professionals.

  • Technical Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Allianz Partners Full time

    OverviewJoin to apply for the Technical Support Specialist - BMW role at Allianz Partners.Reporting to the National Operations Manager, the BMW Technical Support Specialist will play a key support role to both Customer Service Agents, Technicians and Towing Operators who are assisting customers with their vehicle mobility incidents. This support will be...

  • Technical Support Specialist

    3 days ago

    Brisbane, Queensland, Australia Quantum-Systems Pty Ltd Full time $80,000 - $120,000 per year

    Work From OpportunityQuantum-Systems Pty Ltd, a leader in unmanned aerial systems (UAS), is seeking a Technical Support Specialist to deliver expert technical assistance and product support to our valued clients. This role is critical in ensuring customer satisfaction and operational excellence by troubleshooting and resolving technical issues, supporting...

  • Technical Service Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Getinge Full time

    Technical Service Support SpecialistDate: Sep 12, 2025Location:Brisbane, AU Melbourne, AU Chatswood, AUCompany: Getinge Australia Pty LtdRemote Work: 1-2 days at home (site based)About usAt Getinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and...

  • Technical Support Specialist

    1 week ago

    Brisbane, Queensland, Australia Allianz Partners Full time $60,000 - $100,000 per year

    Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and...

  • Technical Support Specialist

    2 days ago

    Brisbane, Australia Penske Full time

    **Your New Opportunity**: Due to massive growth we have a career opportunity for a **Technical Support Specialist **to join our high performing On-Highway team. This role will be located in Wacol, providing technical support in the **Truck Market **to internal and external stakeholders. **In this role you will**: - Provide technical support to Penske's...

  • Technical Service Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Getinge Full time

    About usAt Getinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences. With...

  • Technical Service Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Getinge Full time

    About us At Getinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences....

  • Technical Client Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Global Payments Inc. Full time

    OverviewJoin to apply for the Technical Client Support Specialist role at Global Payments Inc.We are seeking motivated, energetic, and customer-centric individuals with a passion for technology to join our Technical Support Team. You'll support both new and existing Eway and Ezidebit customers, handling a wide range of technical and service inquiries,...

  • Technical Client Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Global Payments Inc. Full time

    OverviewJoin to apply for the Technical Client Support Specialist role at Global Payments Inc.We are seeking motivated, energetic, and customer-centric individuals with a passion for technology to join our Technical Support Team. You'll support both new and existing Eway and Ezidebit customers, handling a wide range of technical and service inquiries,...

  • Principal Technical Specialist

    5 days ago

    Brisbane, Australia Queensland Health Full time

    **The role**: Reporting to the Technical Delivery Manager, the Principal Technical Specialist will play a lead role in the Identity Access Management project, within the Cyber Security Program. This role will provide comprehensive experience in implementing end to end Identity Management (IM) solutions to support uplifting of Queensland Health's identity...