Technical Support Specialist
4 days ago
- Quantum-Systems is more than a workplace. We are transforming the way data is acquired, and decisions are made through our AI-powered unmanned aerial systems. We play to change the game. To make our mark on the centre stage.
Do you have what it takes?
Quantum-Systems Australia is seeking our newest team member in the position of Technical Support Specialist.
Don't miss this opportunity to join us as we develop our world-class capability right here in Redbank. With major contracts in process and more on the way, this role will offer amazing experience for the right candidate.
Bring your work experience and join us on this incredible journey.
About Us:
Quantum-Systems is at the forefront of autonomous, AI-powered aerial robotics globally. Our Australian subsidiary, Quantum-Systems Australia, operates in the Defence, Security, and Commercial markets, specialising in Uncrewed Aerial Vehicles (UAS) in the Asia-Pacific region.
Summary:
The Technical Support Specialist position provides expert assistance to clients, resolving product issues through effective communication and troubleshooting. It involves handling inquiries, diagnosing faults, and supporting defect rectification. This role ensures compliance with safety regulations while enhancing customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, and face-to-face interactions regarding Quantum-Systems products and services.
- Provide clear, concise, and professional communication to assist customers with technical issues.
- Maintain positive client relationships by ensuring timely follow-ups and status updates on reported issues.
- Document customer interactions and solutions provided to ensure a knowledge base for future reference.
- Support clients in troubleshooting and identifying potential defects or malfunctions in products.
- Assist in testing and validation of product updates, ensuring customer-reported issues are adequately addressed.
- Contribute to the creation of technical documentation, including manuals, FAQs, and troubleshooting guides.
- Investigate recurring issues to identify underlying causes and recommend long term solutions.
Qualifications & Experience:
Tertiary qualifications in Aviation Maintenance or related field, or substantial relevant experience in providing technical support to aviation customers.
- Minimum of 2 years' experience in a similar position, preferably within the commercial sector.
- Australian Citizenship and ability to hold a Security Clearance.
- Hold a current passport with the ability to travel interstate/overseas when required.
- Excellent communication, and interpersonal skills.
- Strong analytical and strategic problem-solving ability.
- Note: A Defence security clearance is required for this role, so your nationality may be a factor in determining your suitability for this position.
- Why Join Us?
- Be part of a forward-thinking team at the forefront of UAS technology.
- Opportunity to work on innovative projects that have a real-world impact.
- Competitive salary and benefits package, along with professional growth and development opportunities.
- A culture that values creativity, integrity, and work-life balance.
APPLY NOW What are you waiting for? We'd love you to join us and make your mark in the exciting world of Uncrewed Aerial Vehicles
-
Technical Support Specialist
1 week ago
Brisbane, Queensland, Australia beBeeSupport Full time $60,000 - $92,500Job Title:Technical Support SpecialistJob Description:We are seeking an experienced and highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and providing timely solutions to technical issues.The ideal candidate will have a strong background in IT...
-
IT Technical Support Specialist
2 weeks ago
Brisbane, Queensland, Australia beBeeExpert Full time $70,000 - $90,000Technical Support SpecialistWe are seeking a highly skilled technical support specialist to join our ICT team. The successful applicant will provide efficient and effective IT support to our country-wide operations, troubleshooting issues and fulfilling requests through our service desk.The ideal candidate will have previous experience in an IT support role,...
-
Technical Support Specialist
2 weeks ago
Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $110,000Job Title: Technical Support SpecialistThis role is for a skilled technical professional to join our team in Brisbane or Newcastle. As an Applications Specialist, you will play a crucial role in delivering high-level technical support, driving cutting-edge product development, and ensuring customer-centric solutions that consistently exceed...
-
Technical Support Specialist
5 days ago
Brisbane, Queensland, Australia beBeeSupport Full time $90,000 - $110,000Technical Support SpecialistJoin our team as a Technical Support Specialist where you will be responsible for providing technical support to end-users. Your primary focus will be on troubleshooting and resolving hardware and software issues.Minimum 2 years experience in a corporate environmentITIL v3 MCITP/MCTS and/or relevant technical qualifications highly...
-
Technical Support Specialist
2 weeks ago
Brisbane, Queensland, Australia beBeeSupport Full time $93,491 - $100,296Technical Support SpecialistThe role involves providing advanced ICT technical and troubleshooting support to clients across multiple sites. This includes diagnosing and resolving hardware and software faults on assigned devices, liaising with vendor support where applicable.Key responsibilities include administering desktop management systems, installing...
-
Technical Support Specialist
2 days ago
Brisbane, Queensland, Australia beBeeFieldService Full time $60,000 - $80,000Technical Support SpecialistJob Summary:We are seeking a skilled and experienced Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to clients across various sites.Key Responsibilities:Provide software and hardware support for equipment maintenance, including...
-
Technical Support Specialist
5 days ago
Brisbane, Queensland, Australia beBeeSupport Full time $64,000 - $88,000Job Title:Technical Support SpecialistAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support group, you will provide technical assistance to internal and external stakeholders through various channels.This role requires strong hands-on hardware support and deep software troubleshooting...
-
IT Technical Support Specialist
4 days ago
Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $120,000Technical Specialist - IT SolutionsAs a skilled Technical Specialist, you will be the primary point of contact for internal and external stakeholders seeking technical assistance with IT-related issues. This role requires a unique blend of technical expertise and interpersonal skills to provide top-notch support across various platforms.Key...
-
Technical Support Specialist
2 weeks ago
Brisbane, Queensland, Australia beBeeTechnical Full time $90,000 - $110,000Job Title: Technical Support SpecialistThis role offers technical assistance to a corporate office environment, demanding high autonomy and customer focus.
-
Technical Support Specialist
5 days ago
Brisbane, Queensland, Australia beBeeSupport Full time $100,000 - $140,000Technical Support SpecialistAs a Technical Support Specialist, you will play a key role in providing exceptional customer service and technical support to our clients. Your primary responsibility will be to troubleshoot and resolve technical issues related to our equipment and software.The ideal candidate will have previous experience in customer-facing...
